Diana Cortez
Garland, Texas
Summary
Dynamic professional with a proven track record at Spectrum Charter Communication, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and streamlining operations. Skilled in inventory management and effective communication, fostering teamwork to achieve operational goals while maintaining a friendly and outgoing demeanor.
Diligent Desired Position with solid background in store operations and customer service. Known for successfully managing inventory and enhancing store's layout. Proven ability to use strong problem-solving and communication skills to meet customer needs and drive sales.
Overview
11
11
years of professional experience
Work History
Store Specialist
Spectrum Charter Communication
07.2022 - Current
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Performed regular audits of merchandise, ensuring accuracy in pricing and labeling information.
- Participated in staff meetings to discuss ways to enhance workplace efficiency and improve customer experiences continuously.
- Analyzed sales data to identify trends and adjust inventory orders accordingly, maximizing profitability.
- Streamlined communication between employees by initiating the implementation of a digital platform for sharing schedules, announcements, or other relevant information.
- Managed inventory efficiently, ensuring optimal stock levels for popular products.
- Maintained up-to-date knowledge of industry trends and competitor offerings, informing strategic decision-making within the store.
- Supported store management in achieving operational goals through efficient task delegation and teamwork.
Customer Service Phone Agent / Bank Of America
Alorica / Bank Of America
04.2020 - 06.2022
- Streamlined issue resolution processes by proactively identifying common problems and developing practical solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving queries in a timely manner.
- Participated in ongoing training programs, staying up-to-date on company policies and offerings.
- Upsold additional products or services when appropriate, increasing overall sales revenue.
- Recognized for consistently meeting or exceeding key performance indicators related to call quality, efficiency, and problem-solving capabilities.
- Supported the onboarding process for new hires by sharing expertise and best practices, fostering a culture of continuous improvement.
- Handled difficult customers with professionalism and empathy, leading to increased customer loyalty.
Front Desk Manager
Holiday Inn
08.2014 - 04.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Managed front desk maintenance of client records and lab data.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
Education
Grant High School
Van Nuys, CaSkills
- Workplace safety
- Store operations
- Store maintenance
- Merchandise display
- Customer service
- Problem-solving
- Friendly and outgoing
- Time management
- Customer assistance
- Customer follow-up
Languages
Spanish
Full Professional
Accomplishments
- Supervised team of 24 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Store Specialist
Spectrum Charter Communication
07.2022 - Current
Customer Service Phone Agent / Bank Of America
Alorica / Bank Of America
04.2020 - 06.2022
Front Desk Manager
Holiday Inn
08.2014 - 04.2018
Grant High School
Similar Profiles
Nicole ShouseNicole Shouse
Customer Service Representative at Spectrum Charter CommunicationCustomer Service Representative at Spectrum Charter Communication
Rudolph ToussantRudolph Toussant
Lab Technician /Asset Manager at Spectrum (Charter Communication LLC)Lab Technician /Asset Manager at Spectrum (Charter Communication LLC)
Belinda Harris-RamnaraceBelinda Harris-Ramnarace
Vice President, Development at Spectrum, Charter CommunicationVice President, Development at Spectrum, Charter Communication
Anita BrownAnita Brown
Mobile Activaction & Repair at Spectrum (Charter Communication LLC)Mobile Activaction & Repair at Spectrum (Charter Communication LLC)
Ricardo LiconRicardo Licon
Busser at Corralito SteakhouseBusser at Corralito Steakhouse