Dianna Davis
Durham,NC
Summary
Hardworking and reliable with strong ability to multitask. Highly organized, proactive and punctual. Focused on maximizing time and cost efficiency of goods used in operations. Effective at maintaining strong working relationships with vendors, customers and team members.
Overview
14
14
years of professional experience
Work History
Logistics Coordinator III/Manufacturing Technician
Toshiba Global Commerce Solutions
Durham, NC
01.2019 - Current
- Coordinated with freight forwarders to expedite international shipments
- Relayed information between drivers and recipients, including ETA and potential delays
- Process and pack orders for daily shipments
- Designed and implemented techniques to reduce time and costs required to obtain and move goods
- Coordinated across departments to build successful logistics solutions for customers
- Ensure all financial paperwork is processed and maintained.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Managed paperwork and necessary information required for client shipments.
- Prioritized work based on business demands and freight delivery times.
- Liaised with internal and external customers to drive timely delivery of goods and orders.
SORTER/PICK-PACKER/FULFILLMENT
Amazon
Durham, NC
02.2014 - Current
- Marked and labeled containers with accurate shipping information to prevent delays
- Packed merchandise into boxes and containers to ensure safe shipment
- Inspected outgoing shipments to maintain effective quality assurance standards
- Operated hand trucks and pallet jacks to move materials
- Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Used handheld scanners to key in data for packages.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Assisted in unloading delivery trucks when necessary using pallet jacks or hand carts.
Manager
Goodwill Industries
Wilmington, NC
11.2016 - 10.2018
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Trained employees on additional job positions to maintain coverage of roles at all times
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Entered time and attendance logs in preparation for payroll.
Medical Referral Specialist
MedNorth
Wilmington, NC
05.2015 - 11.2016
- Aided clinical team to support administrative needs for clinical referrals
- Entered confidential patient information and updated electronic records in database
- Liaised with healthcare facility personnel, insurance representatives, physicians and vendors for smooth communication
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Adhered to HIPAA regulations when dealing with confidential patient information.
- Coordinated referrals with primary care physicians, specialists, and other healthcare providers.
- Retrieved patient information from both paper and electronic sources as requested by healthcare providers or administrators.
Manager
River Pub
Raleigh, NC
06.2010 - 01.2014
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Increased customer base and market share by promoting product through diverse channels
- Addressed internal and customer-related issues each day and affected strategic resolutions
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Reviewed employee performance every and delivered constructive feedback to improve weaknesses.
Education
Electronic Health Records Management -
College Of Wilmington
Wilmington, NC05.2015
Business Management -
NC Central University
Durham, NC01.1998
Orange High School
Hillsborough, NC06.1995
Skills
- Data entry
- Report preparation
- Vendor relations skills
- Organization
- Collaboration
- Team building
- Clerical
- Customer service
Timeline
Logistics Coordinator III/Manufacturing Technician
Toshiba Global Commerce Solutions
01.2019 - Current
Manager
Goodwill Industries
11.2016 - 10.2018
Medical Referral Specialist
MedNorth
05.2015 - 11.2016
SORTER/PICK-PACKER/FULFILLMENT
Amazon
02.2014 - Current
Manager
River Pub
06.2010 - 01.2014
Electronic Health Records Management -
College Of Wilmington
Business Management -
NC Central University
Orange High School