Overview
Work History
Education
Skills
Phonenumbers
References
Timeline
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Dianna Davis

Clinton,Ms.

Overview

32
32
years of professional experience

Work History

General Manager

Hampton Inn Jackson/Clinton
Clinton, MS
04.2023 - 09.2024
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments, and direction.
  • Administered employee discipline through verbal and written warnings.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Delegated work to staff, setting priorities and goals.

Front Desk Manager

Hilton Garden Inn Jackson/Clinton
Clinton, MS
05.2018 - 02.2023
  • Greeted guests upon arrival and checked them in to their rooms.
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Organized daily room assignments and ensured all necessary paperwork was completed accurately.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Assisted with training new staff members on front desk procedures and policies.
  • Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
  • Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
  • Developed systems for tracking customer preferences to improve customer satisfaction ratings.
  • Maintained an up-to-date knowledge of hotel services, amenities and promotions.
  • Promoted loyalty programs to encourage repeat business from customers.
  • Processed employee time sheets, payroll information and other administrative documents.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Resolved guest complaints promptly and followed-up to verify restored satisfaction.

Office Coordinator

City of Jackson Public Works Division
Jackson, MS
12.1997 - 12.2022
  • Develop yearly budgetary forecasts for two departments and ensure forecasts meet departmental guidelines.
  • Served on team that created short- and long-term department objectives in accordance with departmental goals.
  • Administer safety program at Maintenance Facility and work with safety coordinator to address safety issues presented by employees.
  • Calculated retirement time for various employees due to retire.
  • Maintain and balance employee time and attendance.
  • Process performance evaluation and notified supervisor of employees' upcoming appraisal date.
  • Supervised dispatch area and office staff, worked with Supervisors who were responsible for various duties in Water Maintenance.
  • Created a complaint tracking system to monitor calls and complaints.
  • Responded to both claims and interoffice request for information on repairs in Water Maintenance.
  • Worked with contractor on scheduling projects.
  • Prepared and reviewed a variety of memorandums, correspondence, reports, public notices, bills, and documents.
  • Scheduled full-time job applicants, coordinated applicant testing, and pre-employment physicals.
  • Performed various purchases; Requisition; bid advertisements; Received and followed through with various vendor payments, i.e., Request for payments, LPO, and purchases from state contract.
  • Coordinate with crews and supervisors in the repair, maintenance, and installation of water lines, valves, fire hydrants, and both large and small taps.
  • Assisted crews with repair needs in regards to equipment, maintenance, etc.
  • Responsible for a host of duties, as assigned and unassigned.
  • Worked on Meter Service crews, changing, installing, and repairing water meters and service lines.
  • Worked with crews installing fire hydrants and laying water lines on special projects.
  • Drove trucks to various job sites for repairs of water lines and the dressing of yards.

Front Desk Agent

Hampton Inn By Hilton Jackson/Pearl
Pearl, MS
06.2017 - 04.2018
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Maintained cleanliness of lobby area at all times.
  • Inputted guest information into computer system accurately and securely.
  • Verified accuracy of room rates and other charges during check-in process.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Monitored security cameras in lobby area as needed.
  • Addressed customer needs in a timely manner.
  • Managed cash drawer responsibly throughout shift.
  • Provided excellent customer service while upholding company policies.

Assistant General Manager

Hampton Inn Jackson Clinton
Clinton, MS
06.2008 - 05.2017
  • Developed and implemented effective strategies to maximize booking sales and profits.
  • Managed daily operations of the hotel, including scheduling and supervising staff.
  • Ensured that customer service standards were met or exceeded at all times.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Implemented safety protocols to protect both guest and employees from potential hazards.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Ensuring guest satisfaction is paramount upon each stay.

Garnishment Specialist

Singletary & Thrash Law Office
Jackson, MS
02.1995 - 12.1997
  • Contacted clients on debt owed and set up payment arrangements
  • Tracked accounts assigned to ensure payment agreement was in place
  • Prepared notice to appear and filed default judgments
  • Processed and served garnishment against clients
  • Updated reports on clients
  • Did skip tracing to locate clients
  • General customer service, data entry, filing and typing.

Claims Support Specialist

Allstate Insurance Corporation
Jackson, MS
04.1992 - 02.1995
  • Verified coverage for California auto, homeowners and life customers
  • Data entry, typed, filed and coded coverage for either payment or rejection of loss
  • Worked closely with adjusters and agents on various policy information and policy declaration information
  • Did various other duties as assigned by supervisor.

Education

Undergraduate studies in Business Administration -

Jackson State University
Jackson, MS
05.1992

Undergraduate studies in Paralegal Technology -

Hinds Community College
Raymond, MS
05.1988

Skills

  • Well-rounded background in human resources, training, safety, operations and consumer affairs
  • Excellent experience developing and implementing a variety of corporate programs, including those that must comply with corporate, state, or federal agency guidelines
  • Skilled in developing departmental budgets and creating department objectives
  • Staff Supervision
  • Customer Retention
  • Schedule Management
  • Customer Relationship Management
  • Verbal and written communication

Phonenumbers

 601-624-6516

References

Available Upon Request

Timeline

General Manager

Hampton Inn Jackson/Clinton
04.2023 - 09.2024

Front Desk Manager

Hilton Garden Inn Jackson/Clinton
05.2018 - 02.2023

Front Desk Agent

Hampton Inn By Hilton Jackson/Pearl
06.2017 - 04.2018

Assistant General Manager

Hampton Inn Jackson Clinton
06.2008 - 05.2017

Office Coordinator

City of Jackson Public Works Division
12.1997 - 12.2022

Garnishment Specialist

Singletary & Thrash Law Office
02.1995 - 12.1997

Claims Support Specialist

Allstate Insurance Corporation
04.1992 - 02.1995

Undergraduate studies in Business Administration -

Jackson State University

Undergraduate studies in Paralegal Technology -

Hinds Community College
Dianna Davis