DIANNA RUGGIERI
Cochran,GA
Summary
Customer service-orientehd professional with enthusiastic personality and highly motivated and reliable . Ready to apply experience in this position with exciting organization.
Overview
33
33
years of professional experience
Work History
ARC PARCEL DELIVERY
USPS
09.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Housekeeper
Self Employed Services
09.2019 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Crossing Guard
Nassau County Police Department
08.2016 - 01.2019
- Wore protective and reflective gear regularly
- Directed pedestrians across busy street, remaining attentive to traffic and light changes
- Monitored school grounds and reported suspicious activity
- Monitored traffic flow to ensure student safety while crossing
- Assisted people in harsh weather and hazardous conditions, maintaining 100% safety record
Brand Ambassador
Self
04.2007 - 06.2010
- Organized and carried out promotional events by setting up and tearing down event sites, interacting with potential customers and handing out products or samples
- Promoted products by educating customers and prospects about offerings
- Created positive and rewarding client experiences through warm and friendly customer interactions
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales
- Replenished product stock to maintain appropriate levels and meet expected sales demands
- Took high-quality photographs of consumer engaging in product
- Promoted positive company image through superior customer service experiences
Assistant Store Manager
Lane Bryant
11.1991 - 02.1995
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
- Ensured proper organization of store, responded to customer complaints and answered questions quickly
- Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
- Encouraged professional growth and talent development in associates to increase performance in all areas
- Conducted quarterly performance reviews to organize training and development for staff
- Partnered with manager and merchandising staff to develop and implement merchandising plans to guarantee profitability on weekly basis
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store
- Processed credit and debit card payments and returned proper change for cash purchases
- Led teams in planning, implementation and execution of merchandising and operating initiatives
Education
General Studies -
Valley Central High School
Montgomery, NY06.1982
Two Year Program - Allied Health Service
Orange Ulster BOCES
Goshen, NY06.1982
Skills
- POS systems operations
- Detail-oriented
- Customer relations
- Loss prevention
- Sales techniques
- Cash handling accuracy
- Merchandising
- Approachable
- Building brand awareness
- Cheerful and energetic
- Customer outreach
- Dedicated team player
- Excellent multi-tasker
Timeline
ARC PARCEL DELIVERY
USPS
09.2020 - Current
Housekeeper
Self Employed Services
09.2019 - Current
Crossing Guard
Nassau County Police Department
08.2016 - 01.2019
Brand Ambassador
Self
04.2007 - 06.2010
Assistant Store Manager
Lane Bryant
11.1991 - 02.1995
General Studies -
Valley Central High School
Two Year Program - Allied Health Service
Orange Ulster BOCES
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