Dianna Freitas
Jackson,NJ
Summary
Versatile and results-driven professional with a proven track record at Dental Arts Of Freehold, adept in dental terminology and HIPAA compliance. Excels in enhancing office efficiency and patient satisfaction through expert database administration and empathetic customer service. Demonstrated leadership in streamlining processes, significantly improving data accuracy and fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
Dental Front Office Receptionist
Dental Arts Of Freehold
02.2024 - Current
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
House Cleaner
Dee's Cleaning Bee's
01.2021 - Current
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Data Entry Administrator
Corim Industries
01.2022 - 02.2023
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
- Streamlined data processing by consistently meeting deadlines for time-sensitive projects.
- Supported management in decision-making by providing accurate, timely, and relevant data reports.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Trained new employees on proper methods for entering, organizing, and maintaining company database records.
Hotel Front Desk Supervisor
The Belmar Inn
01.2021 - 12.2021
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Fostered safe lodging environment with reliable and effective security services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Evaluated and promptly resolved lodging facility operational issues.
- Assisted with development and distribution of marketing materials for facility.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Collected room deposits, fees, and payments.
- Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
Restaurant Server
Arooga's Grille House And Sports Bar
10.2020 - 12.2021
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Medical Data Entry Specialist /Senior Medical Billing Specialist
Miller Devro & Associates
01.2019 - 12.2021
- Minimized delays in treatment plans through efficient scheduling of appointments, tests, and procedures using relevant software tools.
- Supported clinical trial research efforts through precise entry of drug efficacy and side effect data for analysis purposes.
- Assisted in maintaining HIPAA compliance with strict adherence to privacy regulations during data entry tasks.
- Contributed to successful audits by maintaining accurate financial records for medical services rendered and payments received.
- Boosted efficiency in the medical office by accurately transcribing physician notes and maintaining organized databases.
- Improved data accuracy by meticulously entering and updating medical records in a timely manner.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Generated monthly billing and posting reports for management review.
- Responded to customer concerns and questions on daily basis.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Filed and updated patient information and medical records.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Increased accuracy in claims submissions, resulting in higher reimbursement levels.
Banquet Captain
Clarks Landing Yacht Club Weddings
01.2018 - 11.2021
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Replenished condiments and other supplies at tables and service bars.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Maintained clean and safe work environment.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Improved overall service quality by conducting regular staff training sessions and performance evaluations.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Cashier
Marshalls
12.2014 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Brick Memorial High School
Bricktown, NJ06.2016
Skills
- Dental Terminology
- HIPAA Compliance
- Patient Scheduling
- Office Organization
- Database Administration
- Medical Billing
- Claim Forms
- Medical Records Maintenance
- Medical Recordkeeping
- Referral Verification
- Bookkeeping
- Data Management
- Appointment Setting
- Data Entry Software
- Patient Eligibility Requirements
- Patient Billing
- Medical Charting
- Payment Scheduling and Collection
- Calendar and Appointment Management
- Medical Records Verification
- Medical Terminology
- Staff Leadership
- Insurance Authorizations
- Computer Proficiency
- Documentation and Recordkeeping
- Flexible Schedule
- Relationship Building
- Cash Handling
- Critical Thinking
- Organization and Time Management
- Collaboration and Teamwork
- Time Management
- Problem-Solving
- Customer Service
- Office Opening and Closing
- Insurance Billing
- Data Entry
- Phone and Email Etiquette
- Billing Procedures
- Payment Processing
- Insurance Verification
- Cash reconciliation
Timeline
Dental Front Office Receptionist
Dental Arts Of Freehold
02.2024 - Current
Data Entry Administrator
Corim Industries
01.2022 - 02.2023
House Cleaner
Dee's Cleaning Bee's
01.2021 - Current
Hotel Front Desk Supervisor
The Belmar Inn
01.2021 - 12.2021
Restaurant Server
Arooga's Grille House And Sports Bar
10.2020 - 12.2021
Medical Data Entry Specialist /Senior Medical Billing Specialist
Miller Devro & Associates
01.2019 - 12.2021
Banquet Captain
Clarks Landing Yacht Club Weddings
01.2018 - 11.2021
Cashier
Marshalls
12.2014 - 12.2017
High School Diploma -
Brick Memorial High School
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