Summary
Overview
Work History
Skills
Timeline
Generic

Dianna Garcia

San Diego,CA

Summary

Skilled in patient care and technical proficiency, I excel in optimizing healthcare operations, demonstrated by my impactful role at UCSD. Leveraging strong interpersonal communication and EHR systems expertise, I've significantly enhanced patient satisfaction and operational efficiency. My bilingual abilities and dedication to confidentiality underscore my commitment to accessible, high-quality care.

Overview

10
10
years of professional experience

Work History

Administrative Specialist - Float Team/Front Desk Coordinator

UCSD
San Diego
08.2024 - Current
  • Patient Registration: Welcome patients, verify their information, and register them for appointments across multiple locations.
  • Insurance Verification: Confirm insurance eligibility and benefits for patients at each location.
  • Manage appointment bookings and cancellations, ensuring efficient patient flow at each site.
  • Serve as a liaison between patients and healthcare providers, relaying messages and addressing inquiries promptly.
  • Float between various departments and locations, quickly adapting to different procedures and protocols while maintaining a high level of efficiency.
  • Quickly learn and remember the unique processes and requirements of each department to provide effective support
  • Collect co-payments and explain billing processes to patients as needed.
  • Provide information about services, procedures, and policies to enhance patient understanding and satisfaction.
  • Maintain accurate patient records and documentation in compliance with privacy regulations.
  • Address and resolve patient concerns or issues effectively while maintaining a professional demeanor.
  • Work closely with staff at different locations to ensure consistent patient care and operational efficiency.
  • Be familiar with emergency procedures at each location and assist in implementing them as necessary

Administration Specialist

ACTRI, UCSD
La Jolla, CA
03.2023 - 01.2024
  • Maintained high levels of confidentiality by safeguarding sensitive physical and digital records.
  • Developed resourceful solutions for complex scheduling conflicts to ensure minimal disruptions to daily operations.
  • Utilized virtual communication platforms (Teams, Zoom) to enhance collaboration while working remotely.
  • Assisted in transcribing data between databases to support clinical functions.
  • Gained knowledge in Clinical Research and Translational Medicine through participation in in-service meetings.
  • Set up Infusions/Treatment and Lab/Fast Track appointments, coordinating effectively with management.

Infusion Scheduling Coordinator

UCSD
LA JOLLA, CA
04.2020 - 03.2023
  • Cultivated strong working relationships with management and executive teams through effective communication and collaboration.
  • Ensured accuracy by meticulously double-checking patient histories and current information while scheduling follow-ups and appointments.
  • Verified insurances and third-party payors, working closely with the financial counselor and authorizations department to ensure coverage for patient visits.
  • Streamlined administrative processes by scanning patient paperwork to charts and assisting with batch filing to maintain precise records.
  • Managed patient communications efficiently, answering calls and addressing inquiries to enhance patient satisfaction and care.
  • Organized patient appointments to synchronize lab tests, doctor visits, and infusion treatments for an optimal patient experiencet

Urgent Care Business Service Representative

Sharp Rees-Stealy Medical Group
San Diego, CA
01.2021 - 07.2022
  • Communicate with patients to address inquiries, schedule appointments, and provide information about services.
  • Confirm patient insurance eligibility and benefits, ensuring accurate information is collected.
  • Assist with billing inquiries, process payments, and explain billing statements to patients.
  • Maintain accurate and organized records of patient information, appointments, and financial transactions.
  • Collaborate with healthcare providers, departments, and insurance companies to facilitate smooth operations and patient care.
  • Resolve issues related to patient accounts, appointments, and insurance claims in a timely manner.
  • Ensure adherence to healthcare regulations and policies, including patient privacy laws.
  • Provide exceptional customer service to enhance patient satisfaction and address any concerns.
  • Generate reports related to patient accounts, billing, and service metrics for management review.
  • Assist in training new staff on processes and systems related to business services.
  • Assist with Covid19 crisis to ensure patient and staff safety

Patient Service Representative

Sharp Rees-Stealy Medical Group
San Diego, CA
05.2017 - 12.2020
  • Registered patients, verified insurance details and third-party payors, and efficiently collected co-payments.
  • Educated customers on billing, payment processing, and support policies.
  • Managed switchboard operations, promptly directing calls and messages.
  • Ensured smooth front desk operations by coordinating schedules and managing patient flow.
  • Facilitated effective communication with doctors and patients through inbox messages, addressing inquiries and relaying important information.
  • Maintained a welcoming environment and provided exceptional customer service to enhance patient experiences.
  • Assisted with administrative tasks, such as filing and organizing patient records, to support overall office efficiency.

Front Office Scheduler

San Diego Gastroenterology
San Diego
05.2014 - 04.2017
  • Managed schedules for five physicians, optimizing patient flow and maximizing appointment availability.
  • Updated patient demographic information and scheduled appointments, ensuring confirmation of referrals and surgeries.
  • Assisted in scheduling surgeries, including endoscopies and colonoscopies.
  • Provided pre-operative instructions and preparations for surgeries.
  • Offered non-clinical clerical support in a fast-paced environment, maintaining efficiency and organization.

Skills

  • Patient care skills: compassionate patient interaction, and the ability to provide emotional support
  • Interpersonal Communication Expertise
  • Teamwork: Collaborate effectively with colleagues to achieve common goals
  • Complex Problem Solving: Analyze issues and develop practical solutions in a fast-paced environment
  • Leadership: Guide and motivate others toward achieving objectives
  • Organization: Ability to manage multiple tasks, and maintain accurate records
  • Attention to detail: Ensure accuracy and quality in all tasks, particularly in patient information and medical records
  • Multitasking and prioritization: Efficiently manage multiple responsibilities while prioritizing effectively
  • Time management: Ensure timely patient care and appointment scheduling
  • Technical Proficiency: Familiarity with electronic health record (EHR) systems, and medical software
  • Customer service: a strong focus on patient satisfaction, and the ability to handle inquiries and concerns professionally
  • Confidentiality: Understanding and adherence to HIPAA regulations, and patient privacy standards
  • Basic Medical Knowledge: Familiarity with medical terminology and healthcare procedures relevant to the role
  • Cultural Competence: Sensitivity to and understanding of diverse patient backgrounds and needs
  • Spanish Fluency: Bilingual communication skills that enhance patient interactions and improve accessibility

Timeline

Administrative Specialist - Float Team/Front Desk Coordinator

UCSD
08.2024 - Current

Administration Specialist

ACTRI, UCSD
03.2023 - 01.2024

Urgent Care Business Service Representative

Sharp Rees-Stealy Medical Group
01.2021 - 07.2022

Infusion Scheduling Coordinator

UCSD
04.2020 - 03.2023

Patient Service Representative

Sharp Rees-Stealy Medical Group
05.2017 - 12.2020

Front Office Scheduler

San Diego Gastroenterology
05.2014 - 04.2017

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Dianna Garcia