Summary
Overview
Work History
Skills
Certification
Timeline
Generic
Dianna Hernandez

Dianna Hernandez

Sales Associate
Odessa,TX

Summary

Dynamic professional with extensive experience in customer service and inventory management at Smokers Oasis. Proven track record in conflict resolution and staff training, enhancing team performance and guest satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Night Manger

Smokers Oasis
11.2024 - Current
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Trained and mentored new and existing staff to achieve best practices.
  • Created nightly shift task lists to assign duties to each employee.
  • Enhanced team performance by providing regular training and promoting a positive work environment.

Sales Associate

Tall City Vapor Works
02.2024 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Commercial Cleaner

G&G Janitorial
03.2010 - 03.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Co-Owner

Super Movers of Texas
07.2021 - 05.2022
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.

Skills

  • Cash handling
  • Emergency management
  • Inventory management
  • Customer service
  • Staff training
  • Shift management
  • Conflict resolution
  • Team leadership
  • Problem solving
  • People management
  • Security awareness
  • Customer service focus
  • Guest assistance
  • Sales leadership
  • Inventory monitoring
  • Assignment delegation

Certification

Texas Food Handler safety

TABC

Timeline

Night Manger

Smokers Oasis
11.2024 - Current

Sales Associate

Tall City Vapor Works
02.2024 - 03.2024

Co-Owner

Super Movers of Texas
07.2021 - 05.2022

Commercial Cleaner

G&G Janitorial
03.2010 - 03.2012

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Dianna HernandezSales Associate