Dianna Herold
Summary
Knowledgeable with strong background in managing client relationships and driving sales growth. Excel at identifying client needs and delivering tailored solutions that enhance customer satisfaction and retention. Demonstrated ability to effectively use communication and negotiation skills to close deals and foster long-term partnerships.
Experienced with managing client accounts and driving sales growth through effective communication and negotiation. Utilizes deep understanding of client needs to deliver tailored solutions that enhance satisfaction and loyalty. Track record of building strong relationships and achieving sales targets through strategic planning and execution.
Overview
14
14
years of professional experience
Work History
Account Manager, Inside Sales
Progrexion
08.2017 - 04.2023
- Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
- Managed accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated relationships with clients by consistently exceeding expectations and delivering exceptional service.
- Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
- Managed (MIT- Manager in Training) sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Consistently met or exceeded quarterly sales targets by diligently monitoring progress toward goals.
Collections Agent
Discover Card
03.2014 - 08.2017
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Counseled debtors on payment options and arranged installment agreements.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Trained new team members on scripts, company services, and collection strategies.
- Used skip tracing and other techniques to locate debtors.
- Established relationships with customers to encourage payment of delinquent accounts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Boosted recovery rates on past-due accounts through meticulous follow-up and record-keeping.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Substitute Teacher
Granite School District
09.2009 - 03.2014
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Followed lesson plans designed by absent teachers.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Enforced school and class rules to maintain order in classroom.
- Created my own lesson plans on long term classroom jobs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Implemented classroom management techniques to maintain positive learning environment.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Monitored student behavior and administered discipline as needed.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Fostered positive classroom environment, managing student behavior and promoting respect.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
West Auburn High
Auburn, WA06-2000
Skills
- Objection handling
- Strategic prospecting
- Client acquisition
- Account planning
- Social selling
- Customer relationship building
- Sales coaching
- Excellent communication
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
Accomplishments
- Employee of the month/week.
- Won trips with being in the top 100 of 3000 employees
- Supervised team of staff members while management were out of office.
- Drove some of the highest sales volume for sales in the company.
Timeline
Account Manager, Inside Sales
Progrexion
08.2017 - 04.2023
Collections Agent
Discover Card
03.2014 - 08.2017
Substitute Teacher
Granite School District
09.2009 - 03.2014
High School Diploma -
West Auburn High
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