Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dianna Hickey

Chandler,AZ

Summary

Hospitality professional with extensive experience in mixology and guest satisfaction. Proven track record in training and mentoring staff, enhancing team performance, and building strong relationships. Skilled in inventory management and cost control.

Overview

9
9
years of professional experience

Work History

Event Bar Manager at The Grand

Westside Concepts
07.2024 - 06.2025
  • Lead Bartender for private events.
  • Established relationships with hundreds of groups within a retirement community of nearly 18,000 people.
  • Scheduling of 15+ bartenders
  • Interviewing, hiring and training of new staff.
  • Ran end of day reports, prepared bank deposit, and all closing manager duties.
  • Ordering, inventory and cost control for all alcohol and NA Bev.

Bartender/ Trainer

Morton’s Steakhouse- Landry’s Inc.
12.2020 - 07.2024
  • Worked 5 nights per week as a bartender in a high end, dinner only $125/PPA restaurant with a high volume bar.
  • Corporate recipe adherence with attention to accuracy and cost control.
  • Created and retained a strong regular guest base and utilized upselling techniques to increase restaurant revenue.
  • Certified trainer for all new bartenders.


Bartender/Trainer

Mitchell’s Steakhouse- Landry’s Inc.
06.2020 - 12.2020
  • Bartended 5 nights per week in a busy steakhouse with $100/PPA.
  • Corporate recipe adherence with attention to accuracy and cost control.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Responsible for takeout/delivery orders.
  • Upheld strict regulations for safe alcohol service and food safety.

Bartender/ Server

PF Changs Restaurant
02.2016 - 11.2019
  • Service well and front bar responsibility in a high volume bar.
  • Cost control, recipe adherence along with opening and closing duties.
  • Worked with a team of bartenders to create a fun environment for us and the guest.
  • Certified bartender and server trainer utilizing classroom setting and follow shifts.

Education

Marketing

Portland State University
Portland, OR

Skills

  • Proficient in Mixology
  • Inventory Management
  • Customer Service
  • Teamwork and Collaboration
  • Problem Solving
  • Training and Mentoring
  • Multitasking and Time Management
  • Quick and Accurate Cash Handling
  • Responsible Alcohol Service
  • Hospitality

Timeline

Event Bar Manager at The Grand

Westside Concepts
07.2024 - 06.2025

Bartender/ Trainer

Morton’s Steakhouse- Landry’s Inc.
12.2020 - 07.2024

Bartender/Trainer

Mitchell’s Steakhouse- Landry’s Inc.
06.2020 - 12.2020

Bartender/ Server

PF Changs Restaurant
02.2016 - 11.2019

Marketing

Portland State University

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