Dianna Hicks
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Office Manager, Customer Experience
Uncloggers Sewer Line And Drain
02.2017 - 03.2023
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Created Invoices
- Collected Payments
Travel Consultant
Working Solutions
03.2014 - 03.2017
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Completed accurate reservations for business travelers at point of sale
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Education
Associate of Science - Legal Theory
Valencia College
Orlando, FL05.1984
Skills
- Tracking Metrics
- Operating Procedures and Policies
- Customer Inquiries
- Finance and Accounting Oversight
- Sales Records Management
- Creating invoice's
- Administering Payroll
- Profit and Loss Statements
- Preparing Proposals
- Credit and Collections
- Job Bidding
Timeline
Office Manager, Customer Experience
Uncloggers Sewer Line And Drain
02.2017 - 03.2023
Travel Consultant
Working Solutions
03.2014 - 03.2017
Associate of Science - Legal Theory
Valencia College
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