Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic
Dianna Jerome

Dianna Jerome

Littleton,CO

Summary

Dynamic Loan Processing Manager at DHI Mortgage Company with a proven track record in workflow optimization and regulatory compliance. Expert in credit analysis and customer service, fostering team collaboration to enhance productivity. Recognized for streamlining processes, achieving significant efficiency improvements while ensuring meticulous documentation management and problem-solving capabilities.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Loan Processing Manager

DHI Mortgage Company
Englewood, CO
10.2020 - 04.2025
  • Assisted management with developing strategies for increasing production levels while maintaining quality control standards.
  • Provided guidance and support to junior staff members regarding loan processing protocols.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Prepared and submitted loan applications to underwriters.
  • Managed daily loan processing operations, ensuring compliance with banking regulations and customer service standards.
  • Informed customers of loan application requirements and deadlines.
  • Developed and implemented procedures to streamline loan processing workflow for increased efficiency.
  • Compiled reports detailing monthly activities within the department including number of loans processed, volume by type of product offered, average turn times from start-to-finish.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Branch Operations Manager

DHI Mortgage Company
Englewood, CO
01.2019 - 10.2020

Processing Team Lead

DHI Mortgage Company
Englewood, CO
11.2014 - 12.2019

Loan Processor

DHI Mortgage Company
Englewood, CO
01.2011 - 10.2014
  • Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
  • Managed pipeline of loans ensuring that all deadlines are met and loans progress to closing.
  • Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
  • Updated customers regularly on status of their loans throughout the processing period.
  • Conducted verification of employment, income, and deposits to support loan decisions.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Coordinated appraisal orders and reviewed appraisal reports for accuracy and compliance.
  • Analyzed loan applications and supporting documents to determine eligibility for approval.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
  • Reviewed loan applications for accuracy and completeness.
  • Prepared and submitted detailed loan packages to the underwriting department for approval.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Adhered strictly to company policies when completing tasks associated with loan processing duties.

Transaction Coordinator/Loan Processor

Cherry Creek Mortgage
Englewood, CO
01.2001 - 12.2010
  • Scheduled inspections and appraisals as needed during the transaction process.
  • Coordinated title and escrow, mortgage loan, and appraisal processes.
  • Ordered payoffs, HOA statements and other required documents for closings.
  • Processed real estate transactions from start to finish, smoothly communicated between clients, sales staff and title companies and drove on-time, smooth, and stress-free closings.
  • Followed up regularly with agents regarding any outstanding items that are needed for closing.
  • Assisted in the negotiation of terms and conditions of real estate transactions.
  • Reviewed contracts for accuracy prior to submission.
  • Monitored transaction timelines and deadlines, ensuring all necessary paperwork is completed on time.
  • Managed all aspects of buyer and seller transactions from executed purchase agreement to closing.
  • Ensured the confidentiality and security of all financial and legal documents.
  • Maintained communication between real estate agents, clients, escrow companies, and mortgage brokers during the course of the transaction.
  • Facilitated the resolution of any issues that arose during the transaction process.
  • Ensured compliance with all state regulations related to real estate transactions.
  • Collaborated with agents to identify potential problems early on in the transaction process so they can be addressed quickly.
  • Provided administrative support to real estate agents, including scheduling, filing, and data entry.
  • Communicated effectively with buyers and sellers, lenders, attorneys, title companies and other parties involved in the transaction process.
  • Developed and implemented systems for efficient transaction flow.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Reviewed and verified loan application documents for completeness and accuracy.
  • Calculated income, assets and liabilities to meet lender requirements.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.

Education

Cosmetology - Cosmetology

Littleton Academy of Hair Design
Littleton, CO
08-1993

Skills

  • Loan processing
  • Regulatory compliance
  • Credit analysis
  • Customer service
  • Workflow optimization
  • Documentation management
  • Team collaboration
  • Problem solving
  • Communication skills
  • Credit policies
  • Document review
  • Decision-making
  • Reliability
  • Organizational skills
  • Automated underwriting system (AUS)
  • NMLS registration
  • Active listening
  • Document review proficiency
  • Complex Problem-solving
  • Multitasking capacity
  • Teamwork and collaboration

Affiliations

  • I am all about family. We love to camp, fish and travel together.

Certification

  • NMLS & I also had licenses in 5 states.
  • I have my Cosmetology License

References

References available upon request.

Timeline

Loan Processing Manager

DHI Mortgage Company
10.2020 - 04.2025

Branch Operations Manager

DHI Mortgage Company
01.2019 - 10.2020

Processing Team Lead

DHI Mortgage Company
11.2014 - 12.2019

Loan Processor

DHI Mortgage Company
01.2011 - 10.2014

Transaction Coordinator/Loan Processor

Cherry Creek Mortgage
01.2001 - 12.2010

Cosmetology - Cosmetology

Littleton Academy of Hair Design

Similar Profiles

CREATE PROFILE