Dianna Jimenez
Miami,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Costumer Service Agent
Maximus Global Services
Miami, FL
12.2022 - 08.2023
- Assisted customers with selecting appropriate wheelchairs based on their individual needs and preferences.
- Monitored customer satisfaction levels by engaging in regular conversations with clients.
- Organized the display of wheelchairs according to category, style, size, color and price range.
- Ensured that all safety protocols were followed when assisting customers with the selection of a suitable wheelchair.
Cashier
Home Depot
Miami, FL
12.2020 - 02.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed refunds for worn, damaged and broken merchandise.
Pier Agent
SMS Cruise Line
Miami , FL
06.2018 - 06.2019
- Resolved customer issues to maintain high standards of customer satisfaction.
- Followed customer instructions about placement of items and special considerations for handling.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Reported to Pier Agent, providing updates on anticipated task completion times to maintain timeline accountability.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Green Springs High School
3555 Nw 7th St, Miami, FL 3312510.2021
Skills
- Excel Microsoft
- Honest and Dependable
- Word Microsoft
- Customer Service
- Cash Handling
- POS Systems
- Inventory Stocking
- Work Task Prioritization
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- CPR Certification
Timeline
Costumer Service Agent
Maximus Global Services
12.2022 - 08.2023
Cashier
Home Depot
12.2020 - 02.2022
Pier Agent
SMS Cruise Line
06.2018 - 06.2019
High School Diploma -
Green Springs High School
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