Dianna Kapcsos
Cortland,United States
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive experience.
Overview
28
28
years of professional experience
Work History
HVAC Secretary
Thompson Mechanical, Inc.
Warren, OH
02.2000 - Current
- Greet visitors in a professional manner and direct them to appropriate personnel or offices.
- Answer incoming phone calls, respond to customer inquiries, receive and dispatch service calls in a polite and professional manner.
- Resolve customer complaints related to service issues or delays.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs and call locations.
- Provide timely updates to customers regarding their parts orders or quotes for service work that is recommended by technicians.
- Kept detailed and updated records of calls in physical and electronic databases.
- Perform data entry into computer systems; ensure accuracy of all entered information.
- Assisted with accounts receivable and accounts payable functions.
- Organize paperwork associated with deliveries including bills of lading, and packing slips.
- Developed strategies for improving efficiency within the dispatch/service department.
HVAC Secretary
Schaaf Brothers
Warren, OH
01.1996 - 02.2000
Education
High School Diploma -
John F Kennedy High School
Warren, OH05-1982
Skills
- Customer Service
- Masterbuilder
- Podium
- Nextraq
- Mygeotab
- Payeezy
- Database Maintenance
- Accounts Receivable and Payable
References:
- Scott Morgan, owner of Thompson Mechanical, Inc. 330.619.1727
- Mark Greb, Shop Foreman, T.M.I. 330.984.3781
- Randy Noel, Service Technician, T.M.I. 330.519.0510
- Sandy Wachter, former Office Manager, Schaaf Brothers, 772.281.6074
Timeline
HVAC Secretary
Thompson Mechanical, Inc.
02.2000 - Current
HVAC Secretary
Schaaf Brothers
01.1996 - 02.2000
High School Diploma -
John F Kennedy High School