Dianna Knapp
Hixson,TN
Overview
26
26
years of professional experience
Work History
Automotive Sales Professional
Markquart Motors
Chippewa Falls, WI
04.2014 - 12.2022
- Closed sales by overcoming objections, negotiating price and completing purchase contracts
- Maintained a 20 plus unit average for seven consecutive years.
- Was responsible for coordinating all automotive shipments and assisted in the management of inventory throughout this supply chain crisis.
- Utilized social media, CRM platforms as well as Data Mining software such as MasterMind and EquityPro to increase revenue and increase client retention.
Co-Owner
All Star Roofing & Construction
Eau Claire, WI
01.2007 - 09.2021
- Executed all financial planning, scheduling, construction contracts, inventory, payroll, accounting, and credentials
- Developed and maintained a company growth plan that safeguarded against fluctuations and economic downturns.
- Maintained all safety and continued education credentials to stay current with all safety guidelines and to stay current with building trends and innovations.
Business Development Manager
Morries Mazda
Chippewa Falls, WI
11.2011 - 04.2014
- Reached out to potential customers via telephone, email and in-person inquiries.
- Oversaw all digital marketing campaigns
- Set goals and quotas for inbound and outbound calling ratios- I increased the ratio of inbound call to dealership visit by 30% within the first month as manager to five reps and increased the ratio of inbound calls to actual sales by 38% within my first six months
Education
SHRM-CP Certificate - Human Relations Certified Professional
Central Wisconsin SHRM
Online04.2016
F&I Certification - Finance And Insurance
Dealership F&I Training Certification
Chippewa Falls, WI02.2016
Bachelor of Arts - Business Administration And Management
Silver Lake College
Manitowoc, WI05.1999
Skills
- Ability to build strong cross-functional business relationships
- Excellent verbal and written communication skills with a strong focus to detail
- Strong working knowledge of HRIS systems (ZOHO), CRM Systems (Dealersocket, CDK), Data Mining Software (MasterMind, Dominion), F&I software program (Reynolds & Reynolds, Dealeron) Microsoft Suite
- Payroll (ADP Workforce, budget forecasting)
- Conflict Management and negotiation
- Financial Transactions
- Effective Customer Communication
- Financing Options
- Upselling and Quota Achievement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Automotive Sales Professional
Markquart Motors
04.2014 - 12.2022
Business Development Manager
Morries Mazda
11.2011 - 04.2014
Co-Owner
All Star Roofing & Construction
01.2007 - 09.2021
SHRM-CP Certificate - Human Relations Certified Professional
Central Wisconsin SHRM
F&I Certification - Finance And Insurance
Dealership F&I Training Certification
Bachelor of Arts - Business Administration And Management
Silver Lake College