Dianna Knapp
Hixson,TN
Overview
26
26
years of professional experience
Work History
Automotive Sales Professional
Markquart Motors
04.2014 - 12.2022
- Closed sales by overcoming objections, negotiating price and completing purchase contracts
- Maintained a 20 plus unit average for seven consecutive years.
- Was responsible for coordinating all automotive shipments and assisted in the management of inventory throughout this supply chain crisis.
- Utilized social media, CRM platforms as well as Data Mining software such as MasterMind and EquityPro to increase revenue and increase client retention.
Co-Owner
All Star Roofing & Construction
01.2007 - 09.2021
- Executed all financial planning, scheduling, construction contracts, inventory, payroll, accounting, and credentials
- Developed and maintained a company growth plan that safeguarded against fluctuations and economic downturns.
- Maintained all safety and continued education credentials to stay current with all safety guidelines and to stay current with building trends and innovations.
Business Development Manager
Morries Mazda
11.2011 - 04.2014
- Reached out to potential customers via telephone, email and in-person inquiries.
- Oversaw all digital marketing campaigns
- Set goals and quotas for inbound and outbound calling ratios- I increased the ratio of inbound call to dealership visit by 30% within the first month as manager to five reps and increased the ratio of inbound calls to actual sales by 38% within my first six months
Education
SHRM-CP Certificate - Human Relations Certified Professional
Central Wisconsin SHRM
Online04.2016
F&I Certification - Finance And Insurance
Dealership F&I Training Certification
Chippewa Falls, WI02.2016
Bachelor of Arts - Business Administration And Management
Silver Lake College
Manitowoc, WI05.1999
Skills
- Ability to build strong cross-functional business relationships
- Excellent verbal and written communication skills with a strong focus to detail
- Strong working knowledge of HRIS systems (ZOHO), CRM Systems (Dealersocket, CDK), Data Mining Software (MasterMind, Dominion), F&I software program (Reynolds & Reynolds, Dealeron) Microsoft Suite
- Payroll (ADP Workforce, budget forecasting)
- Conflict Management and negotiation
- Financial Transactions
- Effective Customer Communication
- Financing Options
- Upselling and Quota Achievement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Automotive Sales Professional
Markquart Motors
04.2014 - 12.2022
Business Development Manager
Morries Mazda
11.2011 - 04.2014
Co-Owner
All Star Roofing & Construction
01.2007 - 09.2021
SHRM-CP Certificate - Human Relations Certified Professional
Central Wisconsin SHRM
F&I Certification - Finance And Insurance
Dealership F&I Training Certification
Bachelor of Arts - Business Administration And Management
Silver Lake College
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