DIANNA KOST

• Managed phone calls, scheduled appointments, and developed office policies and procedures
• Handled and distributed outgoing and incoming mail
• Processed and collated documents, organized files, and prepared engagement letters
• Bookkeeping: QuickBooks and preparation of profit-and-loss statements and balance sheets.

• Maintained strict confidentiality in all administrative tasks
• Handled and distributed all outgoing and incoming mail
• Coordinated meetings and work schedules for executives
• Made travel arrangements to provide executives with seamless and travel policy-approved business trips
• Managed daily invoices, reports, and proposals
• Managed and tracked expenses to meet company budget requirements
• Revised and maintained a master calendar to coordinate meetings
• Conducted research and collected and analyzed data to prepare reports and documents
• Created proposals, letters, and memos
• Organized files, developed spreadsheets, fax, copy, scanning, maintaining front desk/reception area tidy
• Inventoried and ordered supplies, electronics, and furniture for the office
• Performed financial calculations for bookkeeping and accounting.

• Managed over 50 calls per day, routed calls, delivered messages to staff, and greeting visitors
• Prepared detailed documents and reports in adherence to administrative processes and managed applications for senior, veterans, and clergy, ensuring compliance with all relevant laws and regulations
• Managed record retention for a government agency, ensuring compliance with all relevant laws and regulations
• Developed and implemented policies and procedures for record retention, resulting in a 30% reduction in errors and a 20% increase in efficiency
• Organized spaces, materials, and catering support for internal and client-focused meetings
• Coached new employees on administrative procedures, company policies, and performance standards
• Offered office-wide software support and training, troubleshooting issues, and optimizing usage
• Prepared detailed documents and reports in adherence to administrative processes
• Developed and implemented office management procedures to increase training team productivity and accuracy
• Provided backup for front desk coverage to step in to assist with various tasks whenever an employee was absent/at lunch
• Reduced intake processes time by developing application tracking and filing systems
• Improved office operations by automating client correspondence, record tracking, and data communications.

• Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates
• Screened and transferred high volume incoming calls
• Handled and monitored office supplies by checking inventory and assisted in placing orders
• Welcomed families and visitors into the facility and guided them into appropriate visitation rooms or chapel
• Provided personal assistance, emotional support, and personal care to clients
• Prepared facilities for funeral visitations.

• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
• Monitored premises, screened visitors, updated logs, and issued passes to maintain security
• Managed filing system, entered data, and completed other clerical tasks
• Performed research to collect and record industry data
• Composed and proofread memos, letters, and reports to verify error-free communication
• Maintained a clean reception area to promote a positive, professional environment for clients
• Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags
• Established administrative work procedures to track staff's daily tasks and developed a strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
• Main calendaring; Scheduled appointments and meetings, organized materials, and prepared rooms
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
• Documented student behaviors, interventions, and outcomes to enable the lead teacher to address pertinent issues
• Mentored staff in best practices for helping special education students excel
• Contacted parents to discuss student progress and set up meetings
• Worked with students’ in-home environments using a tailored behavioral plan
• Translated in Spanish during parent conferences and Special Educational meetings
• Helped special education teachers determine specific needs for individuals with exceptional needs
• Communicated with students, teachers, staff, and parents to maintain effective relationships for student and program growth.

• Collaborated with teachers to create a customized classroom environment integral to students' needs.
• Alerted instructor to student behavior or issues requiring intervention.
• Offered student support through special accommodations, extra assistance, and assessments.
• Set up visual aids, equipment, and classroom displays to support the teacher's lesson delivery.
• Monitored student classrooms and outdoor activities to promote student safety.
• Maintained a positive attitude and affirmatively communicated with each student.
• Documented student behaviors, interventions, and outcomes to enable lead teachers to address pertinent issues.
• Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
• Interacted physically and verbally with students throughout each day.
• Supported teachers in the development of individual learning strategies.
• Established professional relationships with parents and other teachers to increase rapport and support.
• Created a positive and inclusive classroom environment by helping students develop social skills and relationships.
• Promoted good study habits and student independence to improve quality of student outcomes.

• Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values, and culture.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Received new orders, prepared documentation, and assigned personnel.
• Evaluated current operational processes to help develop, implement, and improve practices.
• Tracked and reviewed charts, graphs, schedules, and other statistics to maximize on-time performance, and minimize customer wait times and service disruptions.
• Recorded and secured archives of customer requests, services performed, and other dispatch information to maintain accurate records and appropriate filing systems.
• Reported to District Management operational activities and maintained current records.
• Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
• Monitored and tracked dispatch communication systems.
• Tracked and monitored vehicle performance and maintenance.
• Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
• Answered phone calls and responded to customer emails.
• Communicated with warehouse staff to facilitate proper loading and unloading of orders.