Dianna Kotch
Colorado Springs,CO
Summary
Accomplished and certified Pharmacy Technician with over 15 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
15
15
years of professional experience
Work History
Pharmacy Technician Care Specialist III
Alto Pharmacy
02.2020 - 02.2024
- Greeted and assisted patients with check-in procedures.
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
- Followed document protocols to safeguard confidentiality of patient records.
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided excellent customer service to patients and medical staff.
- Trained new staff
- Improved patient satisfaction by addressing concerns promptly and escalating issues as necessary to supervisory staff.
- Ensured a clean, safe environment for patients by following infection control protocols and maintaining proper hygiene practices.
- Answered incoming calls
- Verified patient insurance eligibility and entered patient information into system.
Lead Pharmacy Technician
Safeway Pharmacy
01.2009 - 01.2020
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment.
- Collected co-payments or full payments from customers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
Education
Pharmacy Technician -
Penn Foster
01.2007
Skills
- Prescription Interpretation
- Workflow Optimization
- Medicare and Medicaid process
- Drug Classification Knowledge
- Pharmaceutical Calculations
- Certified Pharmacy Technician (CPhT)
- Pharmacy and customer records management
- Insurance Claim Processing Software
Timeline
Pharmacy Technician Care Specialist III
Alto Pharmacy
02.2020 - 02.2024
Lead Pharmacy Technician
Safeway Pharmacy
01.2009 - 01.2020
Pharmacy Technician -
Penn Foster
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