Summary
Overview
Work History
Education
Skills
Websites
Timeline
SUMMARY OF QUALIFICATIONS:
Generic

Dianna Lester

Torrance

Summary

Dynamic Human Resources Generalist with over 20 years of diverse experience across multiple HR functions. Expertise in streamlining processes and enhancing operational efficiency consistently leads to improved organizational performance. Strong problem-solving skills combined with a collaborative approach foster effective teamwork and drive successful outcomes. Committed to leveraging HR best practices to support business objectives and cultivate a positive workplace culture.

Overview

28
28
years of professional experience

Work History

Human Capital Generalist

TTEC (FORMERLY FANEUIL)
10.2019 - Current
  • Serve as main point of HR contact for all employees and leaders for multiple contracts in various locations in CA.
  • Conduct new employee orientation sessions and onboarding, exit interviews including contract specific policy overview and basic benefits overview.
  • Work closely with workers comp department to ensure all proper documentation and investigations are complete and ready for pending cases.
  • Initiate safety protocols in orientation such as drills, emergency exits, meeting location, and where all safety accessories are located.
  • Work closely with payroll department to ensure timely final pay, sick time, vacation time and timecards are processed accordingly
  • Facilitate the hiring process for temporary employees through third party vendor.
  • Assist operations management with HR policy adherence, training, coaching, documentation, disciplinary actions up to termination, and other employment actions.
  • Conduct investigations regarding HR policy violations and employee complaints.
  • Ensure up-to-date maintenance of employee records in accordance with legal requirements and corporate policies (E-Verify/I-9 Form, compliance training, harassment training, etc.)
  • Keep current with any changes in related federal, state, and local legislation in the respective state(s) of your assigned contracts Manager relationships with vendors such as staffing agencies, suppliers, etc.
  • Help with retention and maintain high employee morale by planning contests and employee appreciation events.
  • Developed strong customer relationships through attentive listening and prompt resolution of concerns.
  • Evaluated process inefficiencies and recommended improvements to management for increased effectiveness.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.


Human Resource Manager

NORTH AMERICAN SECURITY
05.2018 - 09.2019
  • Responsible for the overall Human Resource aspect at this privately-owned security company.
  • Managed talent acquisitions process, including sourcing, testing, interviewing, hiring, and onboarding.
  • Duties include overseeing 550+ national employees, ranging over multiple states.
  • Complete I-9 along with E-Verify compliance.
  • Oversee counseling process and makes sure final checks are prepared and paid within state guidelines and laws.
  • Track and monitors all Leave of absences.
  • Prepare garnishments for Child support and other deductions.
  • Manages investigations and resolutions of employee issues, concerns and comments.
  • Ensures all employment practices comply with Federal, State, and local regulations.
  • Tracks and sets-up weekly/monthly corporate meetings along with note taking.
  • Facilitates all open enrollment for new hires and end of the year open enrollment for Health Benefits and 401.
  • Reports and tracks all new hire state reporting.
  • Runs background checks for all new hires.
  • Sends Cobra notices to terminated employees or employees with change of benefits.
  • Makes sure all files are complete and are set to company standards.
  • Sends memos to all employees regarding company changes and processes.

Human Resources Manager

TOYS "R" US
01.2007 - 04.2018
  • Responsible for the overall Human Resources functions, within this $14 million-dollar, big box toy retailer.
  • Screened and interviewed applicants using competency-based interview guidelines.
  • Performed single and group interviews, as well as onboarding.
  • Responsible for payroll duties, such as paying out sick or vacation time and processing timesheets.
  • Reviewed and maintained Applicant Tracking Systems.
  • Tracked and helped facilitate store yearly review process and raises.
  • Managed and investigated all employee relations complaints and concerns.
  • Facilitated all quarterly store audits in the district, reviewing HR functions within the store such as files, I9’s and HR compliances.
  • Maintained the store staffing numbers, required by store staffing model.
  • Facilitated and tracked yearly store training for store employees and Management.

Assistant Manager-Operations

CIRCUIT CITY
03.1998 - 01.2007
  • Responsible for co-managing the operations and sales at this home electronics specialty store.
  • Oversaw the Back-of-House operations and standards.
  • Responsibilities included overseeing the cash office, cashiers, along with customer service and returns department.
  • Hired, trained, supervised, and scheduled staff of thirty-five plus employees.
  • Performed Loss Prevention duties as needed. Performed Risk Management duties as needed.
  • Participated in monthly review of the Profit and Loss statements with the store management team.
  • Consistently met and exceeded sales goals, along with payroll goals.
  • Oversaw and assured proper implementation of all company policies and procedures.
  • Provided store support and guidance while leading stores and staff.

Education

Associate of Arts - Business Management/Administration

EL CAMINO COLLEGE
TORRANCE, CALIFORNIA

High School Diploma -

Narbonne High School
Harbor City, CA

Skills

  • HRIS Systems such as: PeopleSoft, ADP, Workday, Taleo, Windows, Kronos, UKG, Oracle
  • Process improvement
  • Client relationships
  • Operational management
  • Customer Service
  • Microsoft Suite
  • Time Management
  • Conflict Resolution
  • Organized
  • Communication
  • Team leadership & development

Websites

Timeline

Human Capital Generalist

TTEC (FORMERLY FANEUIL)
10.2019 - Current

Human Resource Manager

NORTH AMERICAN SECURITY
05.2018 - 09.2019

Human Resources Manager

TOYS "R" US
01.2007 - 04.2018

Assistant Manager-Operations

CIRCUIT CITY
03.1998 - 01.2007

Associate of Arts - Business Management/Administration

EL CAMINO COLLEGE

High School Diploma -

Narbonne High School

SUMMARY OF QUALIFICATIONS:

  • Wide-ranging management experience including Operations, Sales Manager, merchandising and Human Resources.
  • Accountable for financial results, operational metrics, and operational standards.
  • Developed and mentored others. Provides continuous feedback to team members by recognizing and rewarding successful performance.
  • Performs and administers all review sessions with team members.
  • Maintains an open line of communication to ensure a steady flow of information.
  • Manages payroll along with employee relations.
  • Excellent people skills. Relate quickly and easily to a wide range of personalities, cultures, and business levels.
  • Initiative-taking dedicated and goal oriented.
  • Possess strong leadership skills with the ability to train, coach and mentor associates with professional maturity.
  • Motivates team members, fosters teamwork, and champions change.

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