Dianna Majernik-Jones
Clinton,PA
Summary
Collaborated on a wide variety of special projects including a A-Frame pick system located in the pharmacy generic warehouse.
Overview
31
31
years of professional experience
1
1
Certification
Work History
LTC Administrative Manager
Thrifty White Pharmacy
01.2006 - 01.2024
- Streamlined and improved administrative operations by identifying automation opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Reduced operational costs through effective management of resources, and vendor relationships.
- Implemented innovative solutions for common workplace challenges, including the development and installation of a generic warehouse.
Operations Manager
Guardian Pharmacy Services
03.2003 - 01.2006
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
Pharmacy Training Manager
Snyder Drug Stores
02.1999 - 02.2003
- Strengthened interdepartmental communication and collaboration by facilitating cross-functional training sessions, fostering a culture of teamwork and mutual support.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Coordinated technical training and personal development classes for staff members. Developed and implemented STEP (Snyder Technician Education Program) which provided the basics needed to sit for the PTCB exam. Technicians becoming nationally certified received a significant increase in wages as an incentive.
- Ensured seamless integration of new systems or process changes within the organization through comprehensive change management plans and stakeholder engagement activities.
Pharmacy Technician
Snyder Brothers Pharmacy
03.1993 - 06.1999
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Resolved third-party billing, computer system and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
High School Diploma -
West Allegheny Senior High School
Imperial, PA06.1978
Skills
Certification
PTCB Certification
Timeline
LTC Administrative Manager
Thrifty White Pharmacy
01.2006 - 01.2024
Operations Manager
Guardian Pharmacy Services
03.2003 - 01.2006
Pharmacy Training Manager
Snyder Drug Stores
02.1999 - 02.2003
Pharmacy Technician
Snyder Brothers Pharmacy
03.1993 - 06.1999
High School Diploma -
West Allegheny Senior High School
PTCB Certification
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