Overview
Work History
Education
Skills
Personal Information
References
Timeline
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Dianna M. Carlin

Dianna M. Carlin

Wittmann,AZ

Overview

15
15
years of professional experience

Work History

Co-Owner/Office Manager

Sound Plumbing
Wittmann, AZ
08.2021 - 12.2024
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Maintained filing system for records, correspondence and other documents.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Supervised staff members, organized schedules and delegated tasks.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed office inventory and placed new supply orders.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Independent Esthetician

RK Salon
Hemet, CA
11.2018 - 10.2020
  • Built positive client relationships and guided clients through treatments.
  • Answered multi-line phone, returned clients calls and scheduled appointments.
  • Designed customized facial and body treatments meeting individual client needs.
  • Demonstrated proper use of all products to ensure client satisfaction with results.
  • Recommended home care regimen for desired results.
  • Sold salon-exclusive skin care products and encouraged service upgrades.
  • Greeted clients upon arrival to spa and provided information about services offered.
  • Eliminated or reduced appearance of fine lines and spots with appropriate products.
  • Maintained cleanliness of treatment room and equipment between appointments.
  • Kept detailed records of client preferences, skin and products to provide seamless service.
  • Conducted consultations with new clients to assess skin type and discuss desired outcomes.
  • Used peels and masks to improve appearance of client skin, customizing approaches based on client age and budget.
  • Educated clients on skin conditions, treatments and products to grow sales.
  • Set up patient rooms and sterilized equipment.
  • Offered skin rejuvenation and cellulite reduction therapy services to clients.
  • Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
  • Performed waxing services on clients including eyebrows, lip, chin, and full face.
  • Meticulously maintained spa appearance and cleanliness.
  • Relaxed clients with facial and body massages, aromatherapy and soothing environments.

Floor Assistant, Inside Sales, Appointment Setter

Horizon Solar Power
02.2014 - 03.2018
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Ensured that all customer data is kept confidential at all times.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Scheduled and confirmed appointments.
  • Followed up with customers after scheduled appointments were completed.
  • Provided detailed information about products and services to clients.
  • Initiated sales correspondence, preparing and presenting professional bids to customers.
  • Participated in sales training and workshops to improve sales techniques and product knowledge.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Prepared quotes for customers based on their needs and budget requirements.
  • Analyzed customer's energy requirements to determine the most cost-effective solar system configuration.
  • Prepared detailed proposals outlining recommended system designs, costs, and timelines for completion.
  • Talked with customers about benefits of solar power in comparison with traditional power services.
  • Prepared proposals, negotiated terms and closed product and service sales.

Seasonal Packer

Amazon Fulfillment
10.2013 - 01.2014
  • Operated machinery for wrapping, boxing, and labeling products.
  • Adjusted packing methods based on product type and size for optimal protection.
  • Handled return shipments, repacking products as needed for resale or disposal.
  • Verified labels for appropriate order numbers and item specifications.
  • Loaded and unloaded items from machines, carts and dollies.
  • Prepared product shipments by packing boxes in accordance with company standards.
  • Assembled cardboard boxes according to customer specifications.
  • Wrapped items securely using appropriate packing materials.
  • Provided assistance in the assembly line when needed.
  • Communicated with customer service representatives to resolve packing-related issues.

In Home

Elderly Caretaker
06.2010 - 11.2013
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Recognized emergencies and notified paramedics and family members.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Assisted in developing individualized plans of care to meet the needs of each client.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Assisted clients with maintaining good personal hygiene.
  • Performed light housekeeping duties such as laundry, dusting, vacuuming.
  • Provided companionship and emotional support to clients.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Transported elderly clients to appointments or social events.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.

Independent Distributor

It Works Global
06.2012 - 10.2013
  • Providing all natural products in assistance for people to reduce body weight and live a healthy lifestyle
  • Desire and ability to proactively intercept, engage, interact, and ensure product to consumers with exceptional encouragement
  • Build and maintain steady business relationships with customers, follow up with new customers to ensure satisfaction as well as maintain volume, and build a team with strictly positive attitude

Education

Licensed Esthetician -

Salon Success Academy
09.2018

Certified Dental Assistant -

Concorde Career College
01.2011

High School Diploma -

Mojave River Academy
12.2009

Skills

  • Recruiting and training
  • Policy and procedure implementation
  • Staffing
  • Systems management
  • Supply chain management
  • Records management
  • Skin tightening techniques
  • Waxing and laser hair removal
  • Facials and microdermabrasion
  • LED light therapy
  • Chemical facial peels
  • Spa retail sales
  • Microdermabrasion treatments
  • Skincare treatments
  • Cellulite treatments
  • Facial massage techniques
  • Multitasking and organization
  • Product sales
  • Excellent team player
  • Customer consultation
  • Esthetics
  • Social media marketing
  • Relationship building and management
  • Strong work ethic
  • Quick learner
  • Time management
  • Safety management

Personal Information

Date of Birth: 09/21/91

References

References available upon request.

Timeline

Co-Owner/Office Manager

Sound Plumbing
08.2021 - 12.2024

Independent Esthetician

RK Salon
11.2018 - 10.2020

Floor Assistant, Inside Sales, Appointment Setter

Horizon Solar Power
02.2014 - 03.2018

Seasonal Packer

Amazon Fulfillment
10.2013 - 01.2014

Independent Distributor

It Works Global
06.2012 - 10.2013

In Home

Elderly Caretaker
06.2010 - 11.2013

Licensed Esthetician -

Salon Success Academy

Certified Dental Assistant -

Concorde Career College

High School Diploma -

Mojave River Academy

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Dianna M. Carlin