Dianna Menoche
Dunkirk,MD
Summary
Dedicated and empathetic Certified Medical Assistant offering experience in direct patient care and medical office management experience. Specializing in chart reviews , Insurance verifications and prior authorizations. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Patuxent Cardiology
Huntingtown, MD
05.2021 - Current
- Performed EKG tests on patients
- Maintained accurate records patient data, test results, and other relevant information.
- Assisted physicians in interpreting EKG results to diagnose medical conditions or detect irregularities.
- Provided technical support to physicians in monitoring patient's cardiac rhythms and vital signs.
- Assisted with stress tests, holter monitors, pacemaker checks and other diagnostic procedures as needed.
- Communicated effectively with patients to explain the purpose of the test and answer any questions they may have had about it.
- Reviewed and processed prescription benefit requests from medical providers, pharmacies and members.
- Analyzed member eligibility for prescription benefits in accordance with plan provisions.
- Provided customer service to members regarding inquiries related to pharmacy benefits and coverage.
- Researched, identified and resolved discrepancies between claims processing systems.
- Processed prior authorization requests for medications according to plan guidelines.
- Facilitated communication between providers, pharmacists, and members concerning medication coverage issues or questions.
- Adhered to HIPAA regulations when handling confidential information related to patients' medical records.
- Reviewed medical records for accuracy and completeness, ensuring all documents were up to date and in compliance with regulations.
- Identified discrepancies between patient charts and actual care provided, making corrections as needed.
- Performed quality control checks on medical records to ensure accuracy of information.
- Conducted chart reviews using established criteria to evaluate the appropriateness of services rendered.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
Certified Medical Assistant
Anne Arundel Medical Center
Annapolis, MD
09.2016 - 05.2021
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Reviewed medical records for accuracy and completeness, ensuring all documents were up to date and in compliance with regulations.
- Identified discrepancies between patient charts and actual care provided, making corrections as needed.
- Performed quality control checks on medical records to ensure accuracy of information.
- Conducted chart reviews using established criteria to evaluate the appropriateness of services rendered.
- Compiled findings into reports for review by supervisors or other healthcare personnel.
- Provided feedback to providers regarding deficiencies identified during chart reviews.
- Analyzed charts for trends in diagnosis coding or billing practices that may indicate potential fraud or abuse issues.
- Maintained detailed logs of all activities related to chart reviews, including any changes made to patient records.
- Developed strategies and plans designed to improve the overall quality of medical record documentation within an organization.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times
- Organized charts, documents and supplies to maintain team productivity.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Started the 1st residence program. ObGyn residency
Certified Medical Assistant
Calvert OBGYN
Prince Frederick, MD
03.2015 - 07.2016
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Coordinated with subject matter experts to develop effective training content.
- Reviewed medical records for accuracy and completeness, ensuring all documents were up to date and in compliance with regulations.
- Identified discrepancies between patient charts and actual care provided, making corrections as needed.
- Performed quality control checks on medical records to ensure accuracy of information.
- Collected data from patient charts for evaluation and analysis purposes.
- Conducted chart reviews using established criteria to evaluate the appropriateness of services rendered.
- Trained new staff members on proper chart documentation techniques and procedures.
- Analyzed charts for trends in diagnosis coding or billing practices that may indicate potential fraud or abuse issues.
- Maintained detailed logs of all activities related to chart reviews, including any changes made to patient records.
- Evaluated discharge summaries, physician orders, lab results, radiology reports., ensuring they accurately reflected the care delivered to patients.
- Adhered strictly to confidentiality rules when handling sensitive material from patient files.
- Provided guidance on best practices for documenting clinical information accurately according to applicable laws and regulations.
- Monitored progress of projects related to improving charting accuracy throughout an organization.
Certified Medical Assistant/Supervising Manager
Calvert Memorial Hospital
Prince Frederick, MD
07.2012 - 03.2015
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Changed dressings on wounds to prevent infection and check for healing.
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
Medical Assistant
Calvert OB GYN
Prince Frederick, MD
05.1990 - 07.2012
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Chart review for insurance purposes, medication and documentation accuracy.
- Inspected equipment to ensure proper working order prior to use on patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Collected samples from patients for laboratory testing purposes.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Explained treatment procedures and physicians' instructions.
- Assisted back office patient processes to reduce office wait times.
- Changed dressings on wounds to prevent infection and check for healing.
Medical Assisant
Dr Michael Hotchkiss
Waldorf, MD
07.1985 - 04.1990
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatment directed b physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab .
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted NST and listen to fetus heartbeat with doppler and other diagnostic tests as requested by the physician.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocol
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
Education
Medical Assistant - Medical Assisting
Medix School
Glen Burnie, MD04-1987
Skills
- Patient-focused care
- Patient Flow Management
- Medical Terminology
- Data Entry
- Procedure Assistance
- Indirect Patient Care
- HIPAA Compliance
- Inventory Management
- Health Record Index Maintenance
- Medical History Recording
- Patient Medical Records Maintenance
- Epic Systems
- Phlebotomy
- Medical Billing
- Patient Scheduling
- Clinical applications
- Vital signs monitoring
- Understands medical procedures
- Lab equipment calibration
- Medical terminology knowledge
- Electronic Medical Records
- Communicating with patient families
- Patient Assessments
- Sterile technique
- Insurance Verification
- Specimens collection and processing
- Lab Equipment Operation
- Word Processing Software
- Patient Data Coding
- Records Scanning
- Excellent Communication
- Records Maintenance
- Time Management
- Database Management
- Computerized Indexing Systems
- Microsoft Excel
- Report Preparation
- Analytical Thinking
- Protected Health Information
- Multitasking
- Records Accuracy
- Professional Demeanor
- Records Review
Certification
- CPR
- First Aid
- Certified Medical Assistant
- Many EMR system
- Super user for EMR's
- HIPPA
- Medical equipment
- Laser
- Ekg
References
References available upon request.
Timeline
Certified Medical Assistant
Patuxent Cardiology
05.2021 - Current
Certified Medical Assistant
Anne Arundel Medical Center
09.2016 - 05.2021
Certified Medical Assistant
Calvert OBGYN
03.2015 - 07.2016
Certified Medical Assistant/Supervising Manager
Calvert Memorial Hospital
07.2012 - 03.2015
Medical Assistant
Calvert OB GYN
05.1990 - 07.2012
Medical Assisant
Dr Michael Hotchkiss
07.1985 - 04.1990
Medical Assistant - Medical Assisting
Medix School