Dianna Miracle
Salem,IN
Summary
Seasoned Epic Analyst with proficiency in healthcare software solutions. Demonstrated capability in improving operational efficiency by implementing and maintaining Epic Systems. Strengths include strong analytical skills, problem-solving abilities, and knowledge of medical terminology. Previous work has resulted in streamlined workflows, improved data management and enhanced patient care.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Epic Analyst
UofL Physicians
Louisville, Kentucky
12.2021 - Current
- Analyzed Epic system workflows and identified opportunities to streamline patient data management processes.
- Collaborated with clinical teams to enhance electronic health record functionality, improving user experience and care delivery.
- Evaluated system performance and recommended optimizations for efficiency.
- Tested new features prior to their release into production environments.
- Facilitated training sessions for staff on Epic system features and updates, increasing user proficiency and system adoption.
- Developed user guides and training materials for new Epic functionalities.
- Analyzed and documented user requirements to develop Epic application workflow designs.
- Identified areas where improvements could be made within the system's functionality or performance.
- Collaborated with other IT teams in order to ensure maximum uptime of the Epic system across multiple facilities.
- Participated in project meetings to align IT solutions with organizational goals.
- Participated in regular meetings with stakeholders to review progress on projects.
- Documented changes to existing workflows within the system according to customer requests.
- Provided technical assistance to end-users in resolving issues related to the use of Epic applications.
- Consulted with management to reach agreement on system principles.
Director, Clinical Operations
UofL Physicians
Louisville, Kentucky
12.2018 - 12.2021
- Led strategic initiatives to enhance patient care and operational efficiency.
- Collaborated with medical staff to improve service delivery and patient satisfaction.
- Identified opportunities for improvement in operational performance metrics.
- Analyzed operational workflows to identify improvement opportunities, enhancing overall service delivery.
- Analyzed data to inform decision-making and strategic direction.
- Collaborated with senior leadership to set long-term objectives for the company.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Mentored team members in best practices for clinical management and leadership skills.
- Facilitated collaboration between teams by encouraging open communication channels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Manager, Clinical Operations
UofL Physicians
Louisville, Kentucky
01.2013 - 12.2018
- Led team in delivering high-quality patient care services.
- Oversaw compliance with healthcare regulations and organizational standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular staff meetings to assess progress and pinpoint areas for improvement.
- Facilitated conflict resolution among team members to maintain a positive work environment.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies that enhanced customer satisfaction and fostered loyalty.
- Provided leadership during times of organizational change or crisis situations.
Education
Bachelor of Science - Marketing
Indiana University, Southeast
New Albany, IN 08.2004 - 05.2009
Skills
- Project management
- Data analysis
- Effective communication
- User training
- Team collaboration
- Process improvement initiatives
- Incident resolution management
- Epic application configuration
- Problem-solving
- Multitasking
- Attention to detail
Certification
- Epic Cadence - Accreditation, February 25, 2022
- Epic Prelude - Accreditation, August 26, 2022
- Epic Referrals and Authorizations - Accreditation, August 05, 2022
Timeline
Epic Analyst
UofL Physicians
12.2021 - Current
Director, Clinical Operations
UofL Physicians
12.2018 - 12.2021
Manager, Clinical Operations
UofL Physicians
01.2013 - 12.2018
Bachelor of Science - Marketing
Indiana University, Southeast
08.2004 - 05.2009