Dianna Mollohan
Bruceton Mills,WV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Preston County Community Corrections
Kingwood, West Virginia
11.2022 - Current
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel to keep track of billing.
- Conducted research online utilizing search engines such as Google.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Performed drug tests via hair, urine, and blood to verify clients are maintaining their sobriety as per the judge's orders.
- Reviewed client court orders to verify what programs are needed to satisfy their orders.
Economic Service Worker
DHHR
Kingwood, West Virginia
04.2021 - 11.2022
- Assisted clients in completing applications for various programs and benefits.
- Provided information on eligibility requirements, program rules and regulations.
- Conducted interviews with clients to assess their financial needs and determine appropriate services.
- Facilitated the development of individualized service plans for clients.
- Maintained accurate records of client interactions and service outcomes.
- Performed case management activities including referrals to community resources.
- Monitored compliance with government regulations related to economic assistance programs.
- Resolved complaints from clients regarding access to services or delivery of benefits.
- Collaborated with other agencies to ensure that all necessary services are provided to meet client needs.
- Maintained up-to-date knowledge of changes in program policies and procedures.
- Reviewed documentation submitted by applicants seeking economic assistance.
Registration Representative
Mon Health Systems
Morgantown, WV
06.2020 - 04.2021
- Welcomed patients to facility and assisted with registration sign-in process.
- Generated forms related to registration process such as release of information forms and financial responsibility forms.
- Gathered personal and insurance information from each patient.
- Checked insurance benefits, received payments and provided receipts.
- Gathered, verified and processed patient paperwork.
- Scheduled appointments based on individual patient requirements and facility availability.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Provided excellent customer service by answering inquiries and resolving any issues that arose.
- Performed accurate cash handling procedures for copayments, deposits, and other transactions.
- Entered all patient information into the registration system accurately and efficiently.
- Verified patient eligibility for services through various online systems or by calling the insurance companies directly.
- Sorted incoming documents such as medical records, lab results, referrals., ensuring they were properly routed to the appropriate departments within a timely manner.
- Maintained confidentiality of protected health information according to HIPAA guidelines.
- Adhered to department policies and procedures as well as established safety protocols.
- Communicated effectively both verbally and in writing with patients, families and healthcare professionals in a professional manner at all times.
- Ensured that pre-registration activities are completed accurately prior to each appointment date.
Telecommunications
Mecca 911
Morgantown, WV
01.2020 - 04.2020
- Operate radio and communications systems to relay information to police officers
- Assess calls to determine the urgency of a situation and necessary response requirements
- Obtained the most important information from callers, including their locations, their current issues and the level of the emergency
- Fully documented the details provided by callers to help the first responders understand the situation.
Operations Supervisor
HE Neumann
Morgantown, WV
04.2014 - 01.2020
- Manage a team of HVAC service technicians to handle customers in the Northern West Virginia and Southwest Pa area preparing work schedules and assigning specific duties
- Plan and schedule service techs based on their skills and logistics
- Maintain fleet to ensure techs have safe vehicles equipped with proper tools
- Interact with customers, techs, project managers and sales professionals to ensure quality job completion and customer satisfaction
- Audit service reports for proper payroll and billing
- Responsible for hiring and managing subcontracted mechanical contractors throughout the US to handle the HVAC needs of a large national account
- Audit all subcontractor billing to verify proper billing and service performed
- Administrative duties needed for operation of the branch
- Oversee activities directly related to making service projects and preventative maintenance
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with management, and staff members as necessary.
Service Manager
Innovative Refrigeration Systems, Inc
Lyndhurst, VA
01.2007 - 11.2013
- Managed team of 10 ammonia service technicians in multiple locations across the United States
- Evaluated specialties and competencies of service staff in an effort to assign projects to suit customer needs
- Handled over 2 million dollars in contract business per year while increasing sales by 20%
- Served as the single point of contact for project scheduling
- Responsible for timely resolution of all corrective maintenance requests and alarms
- Negotiated details of contracts and contract fulfillment
- Resolved customer inquiries, issues, and complaints
- Assisted customers with their Process Safety Management programs
- Handled all travel for service technicians; insuring the most cost-effective and timely method of travel and accommodation
- Promoted the new ammonia training facility by cold calling and attending conferences
- Sold engineering services for Process Safety Management compliance.
Education
Associate of Applied Science - Paralegal Studies
Pierpont Community & Technical College
Fairmont, WV12-2024
Criminal Justice -
Florida Community College of Jacksonville
Jacksonville, FLSkills
- Administration and Management
- Active Listening
- Estimating and Quoting
- Work Planning and Prioritization
- Project Planning
- Office Administration
- Multitasking and Organization
- Contract Management
- Employee Supervision
- Analytical Thinking
- Critical Thinking
- Coordination
- Judgment and Decision Making
- Time Management
- Service Orientation
- Operation Monitoring
- Computers and Electronics
- Customer Service
- Proficient in Microsoft Excel, Microsoft Word
Certification
- Legal Technology Certificate
Timeline
Administrative Assistant
Preston County Community Corrections
11.2022 - Current
Economic Service Worker
DHHR
04.2021 - 11.2022
Registration Representative
Mon Health Systems
06.2020 - 04.2021
Telecommunications
Mecca 911
01.2020 - 04.2020
Operations Supervisor
HE Neumann
04.2014 - 01.2020
Service Manager
Innovative Refrigeration Systems, Inc
01.2007 - 11.2013
Associate of Applied Science - Paralegal Studies
Pierpont Community & Technical College
Criminal Justice -
Florida Community College of Jacksonville
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