Summary
Overview
Work History
Education
Skills
Personal Qualifications
Timeline
Generic

Dianna Moore

League City,TX

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

13
13
years of professional experience

Work History

Sr Administrative Assistant

M D Anderson Cancer Center
04.2022 - Current
  • Provides administrative support including typing, transcribing, answering phones and voice mails, faxing, scheduling meetings, maintaining calendar of assigned faculty and special projects
  • Attends to all travel and travel related follow-up from requesting travel through appropriate channels, to following established procedures for recording absences from clinic through submitting requests for reimbursements
  • Prepares medical photography requests, catering requests, conference service requests, and other institutional forms
  • Prepares and submits Faculty Leave Report and other reports as required/requested
  • Requests Updates curriculum vitae and biographical sketches for faculty as required, including current publications, presentations, committee memberships, and awards
  • Maintains current CV's and biographical sketches in Faculty Information System (FIS) for assigned faculty
  • Searches and retrieves journal articles from online databases or MDACC Research Medical Library
  • Orders articles via the Inter-library Request Form
  • Reviews and reconciles designated grant, research and other company/center accounts belonging to assigned faculty, on a monthly basis, to verify accuracy and to resolve errors
  • Compares company/center report expenses with expense documents received for purchases made or services performed
  • Receives and files expense/supporting documents and company/center reports, in the designated location, as received, to ensure accessibility.
  • Accesses the Financial/Purchasing Database to review and verify encumbered/estimated expenses posted and confirm actual expenses incurred
  • Notifies the Office Manager, Financial Analyst or Operations Manager of any discrepancies and adjustments, as necessary.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
  • Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
  • Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
  • Acted as backup for other employees by providing support and adapting to requirements of department.
  • Maintained personal schedule, professional calendar and individual appointments for senior staff members.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Arranged business travel details for company employees per supervisor requirements.
  • Managed sensitive information with utmost discretion to maintain confidentiality at all times.

Graphic Design Intern

Texas A&M - Agrilife
06.2020 - 05.2021
  • Collaborated with the creative team to develop visually appealing graphics for various projects, resulting in increased client satisfaction.
  • Developed cohesive visual branding elements for company events, ensuring consistent messaging across all platforms.
  • Supported lead designers in executing high-quality work under tight deadlines, ensuring timely project completion.

Patient Service Specialist I

University of Texas Medical Branch
01.2018 - 06.2019
  • Schedule surgeries for Jennie Sealy and Victory lakes Operating Rooms by telephone, email, or EPIC work que
  • Perform clerical duties such as answering phone calls, sending corresponding emails regarding surgeries, kept track of daily reports
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Collaborated with interdisciplinary teams to coordinate care plans and improve overall patient outcomes.
  • Provided exceptional customer service, resolving patient complaints promptly and professionally.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.

Patient Service Specialist I

University of Texas Medical Branch
10.2015 - 12.2017
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Collaborated with interdisciplinary teams to coordinate care plans and improve overall patient outcomes.
  • Provided exceptional customer service, resolving patient complaints promptly and professionally.
  • Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Supported clinical staff during peak hours by assisting with room setup, light housekeeping duties, and supply inventory management.
  • Conducted regular audits of patient charts to identify discrepancies or missing information, contributing to the overall quality improvement efforts within the clinic setting.
  • Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
  • Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Greeted and assisted patients with check-in procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.

Administrative Assistant II - Orthopedic Surgery

Baylor College of Medicine
04.2013 - 09.2015
  • Responsible for keeping track of both physicians' daily calendars for business and personal use
  • Maintain and updates CV's, licenses, etc
  • In charge of scheduling surgeries, provide patients with pre and post-surgery instructions, directions to hospitals/surgical centers and complete all necessary information to ensure surgery appointments are authorized, scheduled and properly billed
  • In charge of sorting faxes for both physicians, answering patient questions, scheduling meetings/lunches for physicians, data entry, email correspondence and day to day functions in the office.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Front Desk Supervisor/Surgery Coordinator

Spinecare
10.2010 - 03.2013
  • Surgery Coordinator – In this position I scheduled a high volume of patients for surgeries for 2 doctors. Responsible for oversight of two physician’s schedules to ensure efficient flow of patients. Ensured physicians were a covered provider on the patient’s insurance plan. Provided patients with pre and post-surgery instructions, directions to hospitals/surgical centers and completed all necessary information to ensure surgery appointments were authorized, scheduled and billed.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Assisted in training new staff members on front desk procedures and company policies.
  • Developed strong relationships with clientele, fostering loyalty and repeat business.
  • Collaborated with team members to address guest needs and ensure seamless operations.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Actively promoted special offers and events to guests, increasing bookings and event attendance.
  • Provided administrative support to management staff, contributing to overall office productivity.
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.

Education

Texas Real Estate Agent -

Champions School of Real Estate
Houston, TX
10.2023

Associates of Applied Science Graphic/Web Design -

College of The Mainland
Texas City, TX
08.2021

High School Diploma -

Hitchcock High School
Hitchcock, TX
06.1999

Skills

  • Spreadsheet Development
  • Process Optimization
  • Transcription and Dictation
  • Presentation Design
  • Travel Coordination
  • Expense Reporting
  • Meeting Support
  • Scheduling Services
  • Presentation Development
  • Calendar Management Mastery
  • Confidentiality and Discretion
  • Proofreading and Editing

Personal Qualifications

  • Excellent customer service skills
  • Adobe Suite
  • SAP Concur
  • WordPress
  • Atom
  • Shopify
  • Google Drive
  • Slack
  • Canva
  • MS Office
  • Excel
  • Powerpoint
  • AdvancedMD
  • EPIC
  • MediSoft
  • ACT
  • Xactimate
  • OfficeHours
  • AP/AR
  • 10 key
  • Sharepoint
  • Teams
  • 65WPM
  • Data entry

Timeline

Sr Administrative Assistant

M D Anderson Cancer Center
04.2022 - Current

Graphic Design Intern

Texas A&M - Agrilife
06.2020 - 05.2021

Patient Service Specialist I

University of Texas Medical Branch
01.2018 - 06.2019

Patient Service Specialist I

University of Texas Medical Branch
10.2015 - 12.2017

Administrative Assistant II - Orthopedic Surgery

Baylor College of Medicine
04.2013 - 09.2015

Front Desk Supervisor/Surgery Coordinator

Spinecare
10.2010 - 03.2013

Texas Real Estate Agent -

Champions School of Real Estate

Associates of Applied Science Graphic/Web Design -

College of The Mainland

High School Diploma -

Hitchcock High School

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Dianna Moore