Dianna Natale

• Extended and sustained relationships with customers to maintain and grow business.
• Worked with customers to procure updated financial information on continuous basis.
• Acquired collateral documents to be utilized as security on loans in accordance with banking policies.
• Communicated lending decisions to customers.
• Coordinated with various divisions and departments in servicing of routine banking transactions.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.

Performed teller duties, including opening and closing cash draw, assisting with sales by referring clients. Maintaining customer accounts, verifying shipments of cash.