- Enjoy participating in running and walking for overall physical and mental well-being
- Mindfulness Practices
- Yoga
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
Dianna North
Pleasant Grove ,UT
Summary
Dynamic professional with extensive experience as an Assistant Librarian at Pleasant Grove Library, excelling in materials management and patron engagement. Proven ability to enhance user satisfaction through effective decision-making and efficient circulation desk operations. Committed to fostering a welcoming environment while supporting community outreach initiatives.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Assistant Librarian
Pleasant Grove Library
10.2022 - Current
- Assisted patrons in locating library materials and resources
- Supported cataloging and classification of new acquisitions
- Coordinated community outreach programs to enhance library engagement
- Maintained digital databases, ensuring accurate record-keeping
- Resolved patron inquiries efficiently, enhancing user satisfaction
- Supported community engagement through the facilitation of various library programs and events.
- Maintained a welcoming environment for patrons by keeping the library clean, organized, and wellstocked.
- Contributed to overall library efficiency by assisting in circulation desk duties such as checking out materials and managing holds.
Office Administrative Assistant
Ol Blue Transport
04.2016 - 04.2022
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated schedules and appointments for team members, optimizing time management.
- Assisted in preparing reports and presentations, enhancing communication effectiveness.
- Maintained filing systems and databases, improving data accessibility and accuracy.
- Trained new staff on office procedures, fostering a collaborative work environment.
Office Manager
KND Trucking Inc.
06.2010 - 04.2016
- Coordinated office operations to ensure seamless daily functioning and workflow efficiency.
- Managed scheduling for executives, optimizing time management and resource allocation.
- Oversaw inventory management, ensuring adequate supply levels for operational needs.
- Implemented filing systems to enhance document retrieval and organization processes.
- Developed training materials for new staff, promoting onboarding efficiency and knowledge transfer.
- Monitored budgets and expenses, supporting financial accuracy and cost control initiatives.
Corporate /Government Associate
JetBlue
06.2006 - 06.2010
- Supported daily operations by coordinating flight schedules and managing passenger inquiries.
- Provided administrative support by maintaining accurate records and documentation for operational processes.
- Collaborated with team members to troubleshoot issues, ensuring timely resolutions and improved service delivery.
- Engaged in training sessions to develop knowledge of airline procedures and safety protocols.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Customer Service Representative
JetBlue
06.2004 - 06.2006
- Provided exceptional support to customers through multiple channels, ensuring prompt resolution of inquiries.
- Assisted in managing customer complaints, fostering positive relationships and enhancing satisfaction levels.
- Adapted quickly to new systems and tools, contributing to efficient service delivery processes.
- Collaborated with team members to streamline workflows, improving overall response times for customer requests.
Education
High School Diploma - General Studies
Tehachapi High School
Tehachapi, CA06.1983
Skills
- Circulation desk
- Materials management
- Shelf reading
- Telephone etiquette
- Material shelving
- Patron registration
- Sorting and processing donations
- Decision-making
Accomplishments
- Achieved high book sales through effectively helping with setting up Venmo and Paypal. Set up selling books online to bring in funds for library needs.
Interests
Timeline
Assistant Librarian
Pleasant Grove Library
10.2022 - Current
Office Administrative Assistant
Ol Blue Transport
04.2016 - 04.2022
Office Manager
KND Trucking Inc.
06.2010 - 04.2016
Corporate /Government Associate
JetBlue
06.2006 - 06.2010
Customer Service Representative
JetBlue
06.2004 - 06.2006
High School Diploma - General Studies
Tehachapi High School