Dianna Piatkowski
Iselin,NJ
Summary
Highly motivated and determined individual with a passion for assisting the community. Experienced in various customer service roles. Receptive and acquainted with the challenges specific to those needing professional help in addiction. Committed and eager to start a path to a rewarding career.
Overview
15
15
years of professional experience
Work History
Freelancer
Self-employed
Iselin, NJ
02.2012 - Current
- Create content for various websites, blogs, and social media accounts.
- Create content for various websites, blogs, and social media accounts. Google Docs, Quickbooks, and other profession specific programs.
- Market freelance services through social media platforms, word-of-mouth and referrals.
- Work independently and sometimes with other team members to decipher problems and create solutions.
- Meet frequently with clients to gain understanding of goals and service needs.
- Manage online campaigns to reach target audiences on multiple platforms.
- Organize digital assets such as images, videos, and audio files into easily accessible libraries.
- Identify needs of customers promptly and efficiently.
- Display strong telephone etiquette, effectively handling difficult calls.
- Utilize impressive time management and prioritization skills to meet challenging deadlines.
Assistant Manager
Dunkin' Brands
Dayton, NJ
10.2021 - 04.2022
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Resolved conflicts between team members in an effective manner.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Served as a liaison between staff members and senior management personnel.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Office Assistant
Liberty Tax Service
Newark, NJ
01.2016 - 04.2022
- Answered phone calls and welcomed visitors to office.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Maintained business records by updating customer information.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Collected and helped prepare tax document for processing, filing, and storage.
- Dispersed incoming mail to correct recipients throughout office.
- Assisted with special projects as needed by researching information or finding outside assistance.
- Delivered messages and ran errands.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Troubleshot office equipment, computer hardware and software issues.
Shipping Clerk
Helby Imports/The Beadsmith
Carteret, NJ
05.2012 - 11.2014
Beadsmithost economical shipping methods.
Front Desk Coordinator
Century 21 Worden & Green
East Brunswick, NJ
09.2008 - 11.2012
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Created appointments and kept meticulous records and calenders.
- Assisted agents with various information about property listings.
- Acted as a liaison between clients and agents.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Opened the office and completed closing paperwork and procedures daily.
- Built relationships with long-term clients through individualized and outstanding customer service.
- Ensured that all front desk areas were kept clean and organized at all times.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted and directed customers kindly and accurately.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Provided support to other departments within the organization as needed.
- Trained new employees on proper use of software, books, and applications related to front desk operations.
- Assisted in creating advertising and mail-out projects.
Education
High School Diploma -
Carteret High School
Carteret, NJ06-2008
Skills
- Customer Support
- Written & Oral Communication
- Individual Communication
- Teamwork & Collaborating
- Active Listening
- Relationship Building
- Professionalism
- Attention to Detail
- Organizational Skills
- Search Engine Optimization
- Project Planning
- Adaptability & Flexibility
- Goal Setting
- Continuous Improvement
- Decision-Making
- Mediation/Boundary Setting
- Analytical Skills
- Self Motivation
- Problem-Solving Abilities
- Records Maintenance
Affiliations
- Animal Carer
- Movie/TV/Music Buff
- Cooking/Baking
- Organizing
- Spiritual Enthusiast
- History Lover
- Reading/Audiobooks/Podcasts
- Researching & Writing
- Admiring Nature & Gardening
- Community Volunteering with Aforementioned Activities
- Time with Friends & Family
Timeline
Assistant Manager
Dunkin' Brands
10.2021 - 04.2022
Office Assistant
Liberty Tax Service
01.2016 - 04.2022
Shipping Clerk
Helby Imports/The Beadsmith
05.2012 - 11.2014
Freelancer
Self-employed
02.2012 - Current
Front Desk Coordinator
Century 21 Worden & Green
09.2008 - 11.2012
High School Diploma -
Carteret High School