Dianna Rangel
Clovis,NM
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Host/ Server
Salty Mermaid
Clovis, NM
09.2024 - Current
- Answered telephone to provide dining information and take reservations.
- Built positive relationships with other front-of-house and kitchen staff.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Assisted staff by serving food and beverages or bussing tables.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Assigned patrons to suitable tables according to server rotation.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assisted servers in seating guests by escorting them to their tables.
Host
Mi Cocina
Clovis, NM
07.2024 - 10.2024
- Built positive relationships with other front-of-house and kitchen staff.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Took reservations from patrons by phone or online.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Education
High School Diploma -
Portales High School
Portales05-2024
Skills
- Telephone reception
- Exceptional communication
- Adaptable to change
- Multitasking proficiency
- Strong interpersonal skills
- Detail-oriented
- Customer engagement
- Professional appearance
- Team player mentality
Languages
English
Professional
Spanish
Professional
Timeline
Host/ Server
Salty Mermaid
09.2024 - Current
Host
Mi Cocina
07.2024 - 10.2024
High School Diploma -
Portales High School
Similar Profiles
Paige BaylockPaige Baylock
Restaurant Hostess at Salty MermaidRestaurant Hostess at Salty Mermaid
Carolann MullinCarolann Mullin
Server at Salty Mermaid Bar And GrillServer at Salty Mermaid Bar And Grill
Ethan HuffmanEthan Huffman
Barback at Salty MermaidBarback at Salty Mermaid