Dianna Richter
Frankfort,KY
Summary
Results-driven professional with extensive experience in developing strategic partnerships and managing financial operations. Demonstrated success in optimizing inventory systems and enhancing customer satisfaction through effective process implementation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner/ Opperator
Capital Fresh LLC
596 Warsaw St. Frankfort, KY 40601
01.2019 - Current
- Developed strategic partnerships to enhance product offerings and increase customer engagement.
- Streamlined operational processes, improving efficiency and reducing waste in supply chain management.
- Implemented inventory management systems that optimized stock levels and reduced carrying costs.
- Established quality control measures that ensured compliance with health regulations and enhanced product safety.
- Coordinated marketing campaigns that effectively promoted brand visibility and attracted new clientele.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Taxpayer Services Specialist III
Kentucky Department Of Revenue
501 High Street Frankfort, KY 40601
12.2015 - 04.2024
- Analyzed tax data to ensure compliance with state regulations and improve processing accuracy.
- Employing a multitude of websites daily and in tandem : ERS, KY SOS, Discovery System, LexisNexis, Driver's license Data Base, Excel, and Word.
- Fielding calls and emails from taxpayers and researching their concerns to find a resolution.
- Reviewing and processing online business tax registration applications that are submitted through the Business OneStop Portal.
- Reviewing duplicated entity and duplicated responsible party worklists that stem from the application submissions.
- Contacting taxpayers via phone and email to verify unclear or inaccurate information provided.
- Reviewing and processing Discovery Compliance Cases.
- Forcing Discovery Compliance cases with researched and relevant information.
- Assisting with taxpayer walk ins.
- Processing correspondence from mail, email, phone calls, etc.
- Creating and maintaining current and accurate daily and monthly reports.
- Assisting with the screening of Secretary of State and Federal Cases
- Processing of Registration Branch returned mail.
- Mentored junior staff, promoting knowledge sharing and professional development within the department.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Responded proactively and positively to rapid change.
Education
Some College (No Degree) - Child Development Associate
Bluegrass Community And Technical College
Lexington, KYSome College (No Degree) - General Studies
Bluegrass Community And Technical College
Prestonsburg, KYSkills
- Small business operations
- Decision-making
- Inventory tracking and management
- Purchasing and planning
- Relationship building
- Verbal and written communication
- Financial management
- Budget development
- Profit and loss
- Hiring and staffing
- Attention to detail
- Customer service
Certification
- Child Development Associate
Timeline
Owner/ Opperator
Capital Fresh LLC
01.2019 - Current
Taxpayer Services Specialist III
Kentucky Department Of Revenue
12.2015 - 04.2024
Some College (No Degree) - Child Development Associate
Bluegrass Community And Technical College
Some College (No Degree) - General Studies
Bluegrass Community And Technical College