Dianna Seng
San Diego,CA
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably at GEO Secured Services. Excelled in reservation software, data entry with precision, and staff training. Proven track record in enhancing productivity by skillfully managing multiple tasks and fostering team leadership. Demonstrates exceptional problem-solving abilities and a commitment to excellence.
Overview
11
11
years of professional experience
Work History
Booking Clerk
GEO Secured Services
San Diego, CA
06.2015 - Current
- Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.
- Adhere to all policies, procedures and specific facility regulations within the company.
- Assist with data entry and maintenance of computerized files.
- Followed established procedures to enter and process data correctly.
- Answer and respond to incoming telephone calls/emails.
- Collects, inspects and inventories all personal property of incoming inmates when they arrive to our facility.
- Communicate with different agencies regarding new/current detainees.
- Verify releases with appropriate federal agencies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Perform other duties as assigned.
Food Service Worker
Club Demonstration Services At Costco
San Diego, CA
11.2013 - 06.2015
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
Certificate Of Completion - Massage Therapy
Concorde Career College
San Diego, CA11.2008
High School Diploma -
Hoover High School
San Diego, CA06.2007
Skills
- Accuracy and Precision
- Customer Service
- Problem-Solving
- Critical Thinking
- Team Leadership
- Decision-Making
- Detail Oriented
- Phone and Email Etiquette
- Microsoft Office
- Documentation And Reporting
- Data entry proficiency
References
References available upon request.
Timeline
Booking Clerk
GEO Secured Services
06.2015 - Current
Food Service Worker
Club Demonstration Services At Costco
11.2013 - 06.2015
Certificate Of Completion - Massage Therapy
Concorde Career College
High School Diploma -
Hoover High School
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