Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dianna Soto

Dianna Soto

Orlando,FL

Summary

Administrative Lead and Client Service Representative with over eight years of experience implementing information technology solutions for a Fortune 500 mass media company, Central Florida's largest privately-held company, and small private businesses. Conceptualized office processes and managed administrative functions while improving handle time and customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Hostess /Administrative Assistant

The H
01.2022 - Current
  • Perform new-hire onboarding processes
  • Coordinate private events and manage bookings
  • Obtain deposits and process refunds
  • Time Clock management
  • Assist meeting deadlines
  • Recruiting

Pre-Suit Legal Assistant

Dan Newlin Injury Attorneys
10.2021 - 05.2023
  • Processed and managed case files
  • Managed attorney calendar and meetings
  • Typed routine correspondence
  • Notarized legal notices and documents
  • Produced legal documents such as briefs, pleadings and appeals.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.

Internet Service Lead / Trainer

Charter Communications
11.2018 - 10.2021
  • Created application reports for engineers
  • Managed data entry for record processing
  • Trained employees on software and coding systems
  • Supported end-users with data or application issues.

Spa Manager

Venus Le Spa
01.2017 - 11.2018
  • Managed activities related to staff training, treatment procedures, inventory and marketing.
  • Recruitment
  • Conducted interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

HR Assistant

Creation Kids Village
02.2014 - 01.2016
  • Partnered with management team to coordinate on-boarding and off-boarding processes.
  • Performed audits, research, and administrative reviews of programs and plans to support HR administration.
  • Documented human resources records and maintained confidentiality of sensitive personal information.

Education

Valencia College
Orlando, FL

Skills

  • Microsoft Office - Excel, Word, Outlook, etc
  • Adobe Suite
  • Google Suite
  • Clerical Support
  • Administrative Arrangements
  • In-Person and Multi-line telephone communication
  • Network Technology
  • Information Processing

Certification

  • CNP - Certified Notary Public

Timeline

Hostess /Administrative Assistant

The H
01.2022 - Current

Pre-Suit Legal Assistant

Dan Newlin Injury Attorneys
10.2021 - 05.2023

Internet Service Lead / Trainer

Charter Communications
11.2018 - 10.2021

Spa Manager

Venus Le Spa
01.2017 - 11.2018

HR Assistant

Creation Kids Village
02.2014 - 01.2016

Valencia College

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Dianna Soto