dianna stafford
Belfast,TN
Summary
Dynamic and results-driven professional with extensive experience as a Clamp Truck Driver at Carrier, excelling in safe driving practices and efficient material handling. Proven track record in reducing shipping errors and enhancing team collaboration, while fostering a culture of safety and quality control. Adaptable and committed to continuous improvement in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Clamp Truck Driver
Carrier
Lewisburg, TN
04.2024 - Current
- Collaborated with team members to establish efficient workflow, optimizing clamp truck usage for maximum results.
- Reduced loading times for shipments with effective clamp truck driving and proper placement of pallets.
- Promoted company values of teamwork, reliability, and professionalism through consistent high-quality work as a clamp truck driver.
- Participated in ongoing skill development opportunities to enhance expertise in safe and efficient use of the clamp truck.
- Facilitated smooth communication between team members during material handling tasks, improving coordination and efficiency.
- Decreased shipping errors by thoroughly checking orders before transporting them with the clamp truck.
- Contributed to accident-free workplace with adherence to safety protocols while operating clamp truck.
Store Manager
Dollar Tree
Lewisburg, Tn
02.2023 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Dairy Queen Grill & Chill
Lewisburg, TN
02.2019 - 02.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma - Basic
Cornersville High School
Cornersville, TN05.2001
Skills
- Pallet stacking proficiency
- Safe driving practices
- Order picking accuracy
- Shipping and receiving processes
- Forklift operation experience
- Warehouse operations
- Adaptable to changing conditions
- Material handling equipment
- Accurate record keeping
- Adherence to safety protocols
- Quality control standards
Timeline
Clamp Truck Driver
Carrier
04.2024 - Current
Store Manager
Dollar Tree
02.2023 - 04.2024
Assistant Store Manager
Dairy Queen Grill & Chill
02.2019 - 02.2023
High School Diploma - Basic
Cornersville High School