Dianna Sutton
Anchorage ,AK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Warehouse Operations
Advance Auto Parts Distribution
04.2019 - 04.2022
- Verified documentation and condition of freight to assure quality standards were achieved.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Shift Supervisor
Best Way Pizza
09.2017 - 03.2019
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Assistant Office Administrator
Davis Constructors & Engineers
07.2022 - Current
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited strong memorization skills by consistently delivering lines with accuracy and precision during high-pressure situations.
Education
Diploma -
West Anchorage High School
Anchorage, AK 08.2008 - 05.2012
Skills
- Shipping and receiving
- Distribution and warehousing
- Organized manner
- Customer relationships
- Excellent Communication
- Forklift Operations
- Staff supervision
Problem-solving abilities
Conflict Resolution
Microsoft Office
Team Player
Customer Service-Oriented
Follow-up skills
Multitasking Abilities
Timeline
Assistant Office Administrator
Davis Constructors & Engineers
07.2022 - Current
Warehouse Operations
Advance Auto Parts Distribution
04.2019 - 04.2022
Shift Supervisor
Best Way Pizza
09.2017 - 03.2019
Diploma -
West Anchorage High School
08.2008 - 05.2012