Dianna Thornton
Fresno,CA
Summary
Self-motivated with a Bachelor's degree and +10 years of leadership experience. Seeking a professional setting that acquires and will enhance my interpersonal, customer, organizational and detail-oriented skills to benefit its company's goal interest and their business relationships.
Overview
15
15
years of professional experience
Work History
Case Manager
TEKsystems
05.2023 - 10.2023
- Provide assistance to landlords and tenants with pending application outcomes and appeals under CA ERAP; provided follow up correspondence and communication via phone calls, text messages and email with applicants as needed; accurately documented all work with applicants in the CA ERAP Project database.
- Assisted tenants and landlords with all logistical requirements, including requesting and obtaining all proper forms and documents needed.
- Reviewed all uploaded documents so to provide confirmation of documents received or explanation of what was needed to complete their application.
- Ability to determine rent amount due and assess for program qualifications.
- Looked for authenticity or modified alterations of every uploaded document so to Approve or Deny CA ERAP Applications.
- Input and thoroughly update all case notes every time the case is touched or contact is made with the respective party in a prompt and timely matter.
- Attended the many daily upper management policy meetings via ZOOM and apply the constant changing new policies and procedures implemented by the main Government Client officials who contracted HORNE, LLC to contract TekSystems to fulfill the job description of CA ERAP Case Manager.
Covid-19 Contact Tracer
Teksystems
01.2022 - 06.2022
- Supported public health efforts and Reduced COVID-19 transmission by conducting thorough investigative phone interviews in Spanish and English with confirmed COVID-19 cases and other exposed persons.
- Additional assigned to interview and document only Spanish speaking Cluster Outbreak COVID-19 cases.
- Properly collected and documented all information obtained into the secured contact-tracing software and ensured not to violate HIPPA regulations.
- Enhanced community safety by providing clear and detailed isolation and quarantine procedures to all contacts and explained appropriate testing procedures according to protocols.
- Assisted parents with Daily Passes and with navigating the Parent/Student portals to upload Vaccination records and positive or negative COVID-19 tests.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Demonstrated empathy and professionalism during sensitive conversations, ensuring confidentiality of personal information.
Supervisor
Ability Tri-Modal
07.2020 - 10.2020
- Coordinate daily loading and unloading techniques to ensure proper handling and delivery of all contents to their respective account holders
- Oversee the daily tasks of office personnel
- Properly schedule team members for their respective shifts
- Safely, respectively and effectively problem solve any and all dilemmas that may arise.
Bus Operator
MV Transportation
03.2018 - 02.2019
- Perform, record, and report any malfunctions during daily pre/post-trip inspection of the bus
- Safely and respectfully operate buses and adhere to all traffic, OSHA, and company regulations
- Professionally and timely transported passengers to and from specified routes
- Always remain calm and courteous when situations arise
- Assist the elderly and wheelchair passengers with seating and all questions or concerns.
Operations Manager II & Safety Specialist
FedEx Ground Hub
09.2014 - 02.2018
- Responsible for managing employees and implementing the Safety above all culture while ensuring that the Hub remained Safety Compliant
- Dictate, organize and manage both the unload/load and smalls areas to ensure the efficient sortation of packages through the FedEx Ground/Home Delivery facility, all while minimizing operational cost and maximizing operational quality with proper handling of all customer's packages
- Trained new employees regarding job duties and performance expectations while remaining compliant with policies, procedures, and requirements associated with dock safety, Swak, Hazardous Materials, and Quality Assurance
- Respectfully and professionally interact, manage and relay daily goals and operational updates with all employees so as to ensure workforce communication and understanding.
Quality Assurance II
FedEx Ground
07.2008 - 08.2014
- Manage a team of 3 other Q.A Clerks
- Multitask between answering/making multiple phone calls and researching all essential information needed to properly deliver 'The Purple Promise' and ensure the quality of all packages
- Effectively and proficiently implement Cross-Functional skills with all FedEx employees, independent contractors, and their respective drivers.
Education
Bachelors of Science - Criminal Justice Administration
University of Phoenix
Fresno, CA07.2010
Skills
- Data Entry and Report preparation
- Work from home
- Detail Oriented
- Time Management
- Problem Solving
- Effectively communicate verbally and in written form in both the English and Spanish languages
- Decision Making
- Quality Assurance
- Staff Training
- Safety Coordinator
- Possess driven motivated skills that are essential for customer service, communication, and strategizing day-to-day operational needs to fulfill set goals
- Knowledgeable of the various computer programs and web-based applications
- Cross-Functional Collaboration
Affiliations
The National Society of Leadership and Success, 01/01/20, Present, Selected by campus administration to participate among top students in a leadership program including: Leadership Training Day: Trained in leadership and success skills via an introspective and interactive training session. Speaker Events: Participated in seminars led by celebrities and best-selling authors on topics such as leadership, time management, and goal setting. Success Networking Teams: Participated in peer-based leadership development teams. Experience in setting and achieving goals, receiving coaching, coaching others, and holding others accountable to commitments.
Timeline
Case Manager
TEKsystems
05.2023 - 10.2023
Covid-19 Contact Tracer
Teksystems
01.2022 - 06.2022
Supervisor
Ability Tri-Modal
07.2020 - 10.2020
Bus Operator
MV Transportation
03.2018 - 02.2019
Operations Manager II & Safety Specialist
FedEx Ground Hub
09.2014 - 02.2018
Quality Assurance II
FedEx Ground
07.2008 - 08.2014
Bachelors of Science - Criminal Justice Administration
University of Phoenix