Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Dianna Torrez

Arlington,TX

Summary

Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity. Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Sink or Swim Pools
Arlington, TX
12.2023 - 07.2024
  • Facilitated communication between different departments within the organization.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed office supplies inventory and placed orders when necessary.
  • Processed invoices for payment using accounting software applications.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Developed and maintained filing systems for confidential documents and records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Answered questions from customers regarding products and services offered by the company.
  • Directed customer inquiries to appropriate department personnel.

Sales Associate

National Pool Tile
Fort Worth, TX
12.2022 - 12.2023
  • Assisted customers with product selection, sizing and styling.
  • Upsold additional items based on customer interests and needs.
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Developed promotional strategies to increase sales volume.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Answered incoming telephone calls to provide store, products and services information.
  • Recommended, selected and located merchandise based on customer desires.

Assistant Manager, Customer Service

QuikTrip
Fort Worth, TX
02.2015 - 12.2022
  • Performed daily audits of customer accounts for accuracy and completeness.
  • Provided customer service and assistance to customers in resolving issues and concerns.
  • Interfaced with vendors regarding product availability or delivery issues.
  • Resolved escalated complaints from customers in a timely manner.
  • Ensured compliance with all applicable laws, regulations, and company policies.
  • Developed training materials for new employees related to customer service protocols.
  • Trained and supervised customer service staff on policies, procedures, and best practices.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

High School Diploma -

Haltom High School
Haltom City, TX
01-2015

Skills

  • Appointment Scheduling
  • Travel Coordination
  • Office Administration
  • Document Control
  • Customer Service
  • Accounting skills
  • Complex Problem-Solving
  • Verbal Communication
  • [Language] Fluency
  • Records Management Systems

Certification

  • Texas Life License

Languages

English
Native language
English
Upper Intermediate (B2)
B2
Spanish
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Administrative Assistant

Sink or Swim Pools
12.2023 - 07.2024

Sales Associate

National Pool Tile
12.2022 - 12.2023

Assistant Manager, Customer Service

QuikTrip
02.2015 - 12.2022

High School Diploma -

Haltom High School
  • Texas Life License
Dianna Torrez