Dianna Urquidi
Phoenix,AZ
Summary
Seeking a Customer Service position that will allow me to fully utilize my communication, organizational, and problem solving skills to improve the company's profitability. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
State Farm Insurance Comp.
04.2023 - Current
- Answered phones and made outbound calls
- Identified auto damage and advised customers about repairs and repair shops
- Communicated with policy holders, attorney's, other Ins
- Carriers, clients, and necessary parties
- Reviewed and handled important docs such as: Police Reports, Letters of Rep, Estimates, video/recorded footage from accidents for Liability purposes
- Data Entry
- Making payments to policy holders, third parties, repair shops, and Towing Vendors.
Customer Service Representative
Lively Distributing
05.2022 - 01.2023
- Answering phones, making outbound calls
- Creating work orders
- Data Entry
- Accounts Payable/Receivable
- Creating Flyers
- Communicated with Shamrock, Hospitals, Schools, Deli Stores, Daycares, etc
- Money handling (Cash, checks, EFT Payments)
- Identified past due accounts
- Checked Inventory for Dairy products & Foods.
Customer Service Representative
Victoria's Services and Tax
07.2018 - 02.2022
- Performed data entry for customer information
- Managed client records
- Set up client appointments
- Answered general questions
- Answered calls from clients
- Handle incoming and outgoing phone calls
- Money handling.
Scheduler
Phoenician Family Medical
04.2018 - 06.2018
- Answered phones, took messages, and transferred calls
- Handled inquiries and directed them to the appropriate persons
- Operated office equipment as in printer, fax machine, and shredder
- Scheduled appointments for patients, doctors, registered nurses, and certified nurse assistants
- Provided patients with lab results, kept confidential information, and sent RX to pharmacies.
EMR-Exceptions Customer Service
Ciox Health/Manpower Call Center
05.2017 - 09.2017
- Completed forms in accordance with company procedures
- Reviewed medical charts for accuracy
- Merged confidential patient documents together
- Deleted charts that were replicas
- Attached confidential documents into empty charts.
Education
High School Diploma -
K-12 Online School
Phoenix06.2014
Skills
- Able to maintain confidentiality
- Data Entry
- Ability to answer high volume phone calls
- Cash Handling skills
- Accounts Receivable
- Type 50 WPM, Microsoft Office (10 years)
- Decision making skills
- Detail Oriented
- Exceptional Customer Service skills (10 years)
- Effective Verbal and Written skills (10 years)
- Work well under pressure
- Billing
- Filing
- Microsoft Outlook
- Organizational Skills
- Receptionist
- Scheduling
- Investigative Skills
- Claims Investigation
- Highly motivated
- Advanced oral and written communication skills
Assessments
Call Center Customer Service, Highly Proficient, 02/01/20, Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Highly Proficient
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Full Professional
Timeline
Claims Adjuster
State Farm Insurance Comp.
04.2023 - Current
Customer Service Representative
Lively Distributing
05.2022 - 01.2023
Customer Service Representative
Victoria's Services and Tax
07.2018 - 02.2022
Scheduler
Phoenician Family Medical
04.2018 - 06.2018
EMR-Exceptions Customer Service
Ciox Health/Manpower Call Center
05.2017 - 09.2017
High School Diploma -
K-12 Online School
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