DIANNA VILAS
Tampa,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
BRASIER RESTAURANT
02.2021
Customer Service Representative
DIA & NOCHE RESTAURANT
09.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
RAICES RESTAURANT
08.2020 - 02.2021
Education
BARTENDER -
TECH BARTENDERS PLACE INC.
02.2021
HIGH SCHOOL -
VICTOR ESTRELLA LIZ
06.2011
CERTIFICATE FOOD PROTECTION -
THE NEW YORK CITY DEPARTMENT OF HEALTH
04.2018
Skills
- GOOD VERBAL COMMUNICATION
- TAKE CRITICISM CONSTRUCTIVELY
- ORGANIZATIONAL CAPACITY
- CRITICAL/LOGICAL THINKING
- Friendly, Positive Attitude
- Customer Service
Aptitudes
- TEAMWORK
- INTEGRITY
- COMMUNICATION
- ADAPTABILITY
- LEADERSHIP
- BILINGUAL
Languages
Spanish
English
Timeline
BRASIER RESTAURANT
02.2021
RAICES RESTAURANT
08.2020 - 02.2021
Customer Service Representative
DIA & NOCHE RESTAURANT
09.2016 - Current
BARTENDER -
TECH BARTENDERS PLACE INC.
HIGH SCHOOL -
VICTOR ESTRELLA LIZ
CERTIFICATE FOOD PROTECTION -
THE NEW YORK CITY DEPARTMENT OF HEALTH
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