Dianna Wrinkle
Flint
Summary
Proven leader with a track record of enhancing customer satisfaction and reducing turnover at SSC Service Solution. Excels in fostering teamwork and collaboration, alongside effective problem-solving skills. Achieved significant improvements in operational efficiency and staff morale through innovative management and training programs. Skilled in inventory management and customer service, demonstrating a dependable and positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
ICA IN TRANING
Brookshire Grocery Company
12.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Fuel Station Attendant
SUPER ONE
12.2021 - 02.2023
- Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
- Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
Manager
Advantage Self Storage
02.2014 - 12.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Director of Housekeeping
SSC Service Soultion
06.2006 - 02.2014
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
- Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
- Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
Education
GED -
Longview High School
Longview, TX05.1983
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
Timeline
ICA IN TRANING
Brookshire Grocery Company
12.2021 - Current
Fuel Station Attendant
SUPER ONE
12.2021 - 02.2023
Manager
Advantage Self Storage
02.2014 - 12.2021
Director of Housekeeping
SSC Service Soultion
06.2006 - 02.2014
GED -
Longview High School