Dianna Zavala
MIneola,TX
Summary
Passionate Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
15
15
years of professional experience
Work History
Events/Retreat Coordinator
Stitchin Heaven
07.2023 - Current
- Planned and executed successful events and retreats ranging in size from 20-400 attendees
- Negotiated contracts and managed relationships with vendors
- Developed and implemented event timelines to ensure timely completion of projects
- Utilized project management software to coordinate event logistics, track attendance, and budget
- Entered data, generated reports, and produced tracking documents.
- Organized collection of funds for rooms and cabins according to booking requests.
- Gathered information for cabin listings on Air BnB
Customer Service Lead
Stitchin Heaven
02.2019 - 08.2023
- Maintained department work relations among employee
- Responsible for new employee training within my department and others
- Found solutions for unhappy customer as well as employees
- Problem solved and created procedures for training as well as FAQ’s
- Sustained a well-organized email system through Freshdesk
- Facebook comment and email organization weeding out spam and negative comments.
- Assists the team with answering phone calls and emails to maintain a healthy relationship with our customers.
Sales Representative
Thunder Laser USA
12.2022 - 01.2023
- Maintained organization of google sheets to reflect sales in a given day
- Changed customer status on Hubspot to reflect if purchase was credible
- Delivered quotes via Hubspot to have customers see breakdown of pricing.
- Shipped parts such as lasers, cameras, cables and catalogs
Customer Service Representative
Stitchin Heaven
08.2021 - 07.2022
- Greeted customers and introduced myself to maintain personal contact in the store front.
- Provided service to 60+ customers per day.
- Maintained a clean and well-organized work environment for over 17,000 bolts of fabric, making sure each are pinned correctly.
- Helped customers with quilting projects, including color and pattern selections.
- Answers phone calls and emails to maintain a healthy relationship with our customers.
- Suggested items sale to customers looking for projects to start or complete.
- Occasional sales for commissioned merchandise.
Daycare Provider
Self Employed
07.2011 - 07.2020
- Responsible for the specific needs and particular requirements of the children as set by the parents. Clarified child care requirements including food choices, medical conditions, personal habits and restrictions.
- Prepared meals and snacks, helped with baths, and made certain children were in bed on time. Maintained a safe environment by remaining vigilant of unusual occurrences.
- Created a positive climate by preparing various activities, playing games, avoiding conflict situations and nurturing self-esteem.
Internet Sales Lead
Stitchin Heaven
01.2018 - 01.2020
- Responsible for obtaining merchandise sold in stores to online customers.
- Fulfilled 75+ orders a day working with UPS & Postal service.
- Provided customers with updates on shipped orders as well as merchandise not received.
- Working knowledge of Dymo labeling, UPS & Postal Service.
- Accountable for all shipping supplies and merchandise
Food Service Champion
Taco Bell
01.2016 - 01.2018
- Responsible for maintaining and handling money to ensure equal sales in food cost.
- Assemble food orders correctly and efficiently in a favorable and appropriate time.
- Properly clean and sanitize necessary dishes to eliminate food borne illnesses.
- Work hard to maintain a clean and presentable work area for not only the workers but more importantly our customers
- Help other employees complete tasks that have not yet been completed.
- Greet customers with a smile and helping hand.
Assistant Manager
Dairy Queen
08.2012 - 01.2017
- Responsible for maintaining and handling money to ensure equal sales in food cost.
- Assemble food orders correctly and efficiently in a favorable and appropriate time.
- Prepared ice-cream orders.
- Work hard to maintain a clean and presentable work area for not only the workers but more importantly our customers
- Guide employees to help complete task at hand.
- Make sure customers are satisfied with service.
Server
Sonic
01.2010 - 12.2010
- Maintained a working knowledge of all items on the menu. Upheld professional attitude, service excellence, and high level of customer satisfaction. Anticipated the needs of the guests
- Responsible for taking the guest orders, keeping them organized, and timing the course of service. Always maintained a clean working environment.
- Promptly took and delivered guest’s food and beverage order ensuring quality and accuracy. Attended to guest during the entire dining experience. Maintained cleanliness and organization of restaurant
Education
Associate of Science - Medical Billing
Ultimate Medical Academy
Tampa, FL01.2023
Diploma -
Mineola High School
Mineola, TX05.2009
Skills
- Microsoft office, Google Sheets, Social Media Management, Medical Billing & Coding ICD-9-CM, HCPCS, CPT Insurance Verification Anatomy & Physiology Medicare, Medicaid, TRICARE CMS 1500, CM 1450 (UB-04) Managed Care (HMO, PPO, and POS) Insurance Claim Processing
- PoSim, Google Docs, Introduction to ICD-10-CM, Co-Payments & Deductibles, HIPAA Compliance, MS Office (Excel, Word, PowerPoint), Electronic Medical Records, EMR Insurance Billing Procedures, Medical Practice Management Systems
- Office Management, Fresh Desk, ZOHO Email CRM, Explanation of Benefits, Account Reconciliation, Electronic Payment, Posting Appointments, Scheduling, Medical Terminology, Government & Third-Party Payers, Data Entry & 10-Key
Hobbies and Interests
Photography, Fishing, Family, I enjoy being of help in any way possible. I pride myself in making others feel safe, loved, and Happy. I work with passion and grace.
Timeline
Events/Retreat Coordinator
Stitchin Heaven
07.2023 - Current
Sales Representative
Thunder Laser USA
12.2022 - 01.2023
Customer Service Representative
Stitchin Heaven
08.2021 - 07.2022
Customer Service Lead
Stitchin Heaven
02.2019 - 08.2023
Internet Sales Lead
Stitchin Heaven
01.2018 - 01.2020
Food Service Champion
Taco Bell
01.2016 - 01.2018
Assistant Manager
Dairy Queen
08.2012 - 01.2017
Daycare Provider
Self Employed
07.2011 - 07.2020
Server
Sonic
01.2010 - 12.2010
Associate of Science - Medical Billing
Ultimate Medical Academy
Diploma -
Mineola High School
Similar Profiles
Wendy SaldanaWendy Saldana
Travel Administrator at Stitchin HeavenTravel Administrator at Stitchin Heaven
Eugene HollmanEugene Hollman
Volunteer at Perry's Place Heaven on EarthVolunteer at Perry's Place Heaven on Earth
Denise Champbell-BrownDenise Champbell-Brown
Office Manage/Caregiver Supervisor at Angels From Heaven Home CareOffice Manage/Caregiver Supervisor at Angels From Heaven Home Care
Seth ConverseSeth Converse
OPD Associate at Mineola WalmartOPD Associate at Mineola Walmart
Erin HardinErin Hardin
Associate/ Team Lead at WalmartAssociate/ Team Lead at Walmart