Dianna (Diane) Potter

Strategic Leadership and Business Development:

As the Center Director, primary roles and objectives are as follows:

• Supporting Business Development with internal account teams to drive strategic growth.
• Identifying strategic organizations within the engagement tier, building relationships, and leveraging them for talent acquisition.
• Implementing a university and/or Community Engagement model aligned with college recruiting strategy and client engagements.
• Executing a CSR governance model that engages center members and aligns with member-driven activities.
• Investing time in monitoring and engaging with community and state-level current events, local government issues, and civic knowledge domains within the community.

Business Unit Partnership and Growth Strategy:

Partnering with internal business units, played a role in achieving remarkable growth and implementing strategic initiatives:

• Orchestrated expansion of large Health Sciences account.
• Supported the transition of a large IP team to Lafayette.
• Collaborated with account teams to establish Saleforce boot camps, effectively leveraging a mix of Salesforce learning platforms to upskill and train team members.
• Assisted in account business development through various activities such as RFPs, RFIs, and partner engagements.

Demonstrated consistent positive year-over-year growth in key performance indicators showcasing a proven track record of success. In addition, effectively managed attrition, maintaining rates consistently below 10%.

Talent Acquisition and Community Engagement:

Talent Acquisition and Member Engagement

• Engaged with local workforce boards and committees, serving as a member of the Acadiana Workforce Commission Board, providing valuable input to local workforce initiatives.
• Actively involved in local Chamber of Commerce, contributing to the Urban and Revitalization Development Committee's Quality of Life initiatives and the Workforce and Education Committee's Talent and Education initiatives.

Educational Engagement and Program Management:

Project-Based Learning Project Coordinator

• Steered the coordination of Project-Based Learning projects (Capstone) in collaboration with the University of Louisiana Lafayette, overseeing an average of 40 students and 16 mentors per semester.
• Fostered collaboration with students from diverse disciplines, including Informatics and Computer Science.
• Projects practiced the Scrum Agile framework for efficient management, ensuring alignment with industry best practices.

Apprentice Software Engineering Program Manager

• Successfully managed the pilot Apprentice Software Engineering cohort, overseeing eight apprentices across two center locations.
• Worked with managers to implement and led a rigorous 12-month on-the-job training program.
• Achieved the distinction of graduating the first-ever Software Engineering apprentices in Louisiana.
• Pioneered a pilot program that demonstrated apprenticeships as a valuable talent development path, making significant contributions to Diversity, Equity, and Inclusion (DEI) metrics.

Established and Orchestrated Monthly Professional Development Series

• Spearheaded the creation and execution of a monthly Professional Development series.
• Topics encompassed critical areas such as Financial Literacy, CGI Career Mosaic, and valuable insights on crafting effective self-assessments.
• Demonstrated a commitment to fostering continuous learning and skill enhancement among team members.

Collaborated with Account Team Leadership to Develop CNECT (Coffee Network Exchange Collaborate Train)

• Collaborated closely with account team leadership to conceptualize and implement CNECT, a program strategically designed to encourage members to return to the office.
• Orchestrated engaging activities, including monthly potlucks and networking breakfasts, fostering a vibrant office culture.
• Facilitated presentations from account teams, providing valuable insights into the nature of work and technologies utilized, enhancing cross-team knowledge and collaboration.

Center Operations and Economic Development

Oversee Center Operations

• Ensure efficient operations of the facility.
• Meet targets agreed to in economic development agreements for the center.
• Identify and maximize use of new and existing economic development incentives and partnerships to drive growth and increase value the center brings to CGI.
• Managed Digital Media Tax Incentive, Quality Jobs Program for Louisiana Residents, and a Operational Cost Grant.
• Collaborated with other Center Leads to facilitate cross-center collaboration and support CGI in realizing benefits across the program.

• Insurance Solution Group directing the successful implementation of Ratabase engagements. Ratabase is an insurance rating and product configuration solution designed to modernize insurance pricing.
• Enhanced client satisfaction by effectively managing cross-functional teams and delivering high-quality solutions.
• Developed strong relationships with key stakeholders, resulting in long-term partnerships and increased revenue.
• Streamlined internal processes to improve team efficiency and project delivery timelines.
• Led successful projects by overseeing all aspects from initiation to completion, ensuring timely delivery and client satisfaction.

Other Responsibilities October 2011 – May 2015

ProAction (Velocity) Rollout Manager

• Spearheaded ProAction, an initiative designed to collect data for identifying process inefficiencies and implementing data driven efficiency enhancement.
• Led the inaugural phase of the ProAction (Velocity) rollout for the insurance, regulatory and health solution groups.
• Demonstrated the success of ProAction by achieving notable cost and labor savings ranging from 15% to 20%.

Athens, OH Delivery Center Co-Management

• Co-managed the Athens, OH delivery center, balancing responsibilities alongside Ratabase project management duties.
• Strategically established a corporate apartment, resulting in a 20% reduction in travel costs.
• Coordinated client visits for Ratabase projects in Ohio with scheduled trips to Athens, optimizing travel expenses and logistical efficiency.

• Led a team of twelve test analysts and two test project managers responsible for Operational Readiness Testing (ORT).
• Ensured adequate staffing and effective project management, collaborating with senior client management and stakeholders to successfully deliver multiple releases.
• Negotiated scope of work for members based on allocated monthly hours and addressed issues/risks associated with meeting testing goals.

• Collaborated with a team of 5 members to establish a Test Management Office (TMO).
• Defined resource management strategies, including capacity planning and resource estimation, and contributed to the development of training programs for existing roles.
• Assisted in the implementation of Governance and Financial Management aspects withing the TMO.

• Supported day-to-day operational activities and standards.
• Managed strategic initiatives for ongoing process improvements and efficiency gains, ensuring adherence to ISO and CMMI audits.
• Oversaw project tracking, effort management, change management, and capacity management, actively maintaining project schedules and baselines.

• Led a team of six User Acceptance Testing (UAT) and Operational Readiness Testing (ORT) project managers in the Global Virtual Private Network (VPN) Services group.
• Ensured adequate staffing and effective management through UAT and ORT lifecycle phases.
• Collaborated with senior client management and stakeholders to successfully manage and deliver multiple releases.

• Supported the Network Engineering in the Field Trial 1 testing effort for a wholesale mobile voice and data service provider.
• Managed project work plans, milestones, testing resources and configuration management processes.

• Led a team of 20+ programmers and business analysts, overseeing planning, development, testing, and operations support for critical customer care and billing support applications.
• Ensured timely and budget-conscious delivery of release enhancements for 12 Unix-based applications.
• Assisted in CMMI Level 3 and ISO 9001 qualifications: introducing and enforcing rigorous project processes.
• Provided feedback and instruction to a team of 10 business analysts, representing the Configuration Management team across multiple projects.
• Managed work entry processes, uploaded requirements, created project plans, and facilitated prioritization meetings.

• Managed a team of five business analysts, providing support to a national call center on internal call management and contract system issues.
• Key liaison with the IT department for design, testing, and prioritization of development tasks related to a customized call management system.
• Functioned as the Lead for the conversion of legacy client data to an AS400 customized billing system, overseeing the migration of approximately 2,000 clients, representing $180M in annualized revenue over four months.
• Held responsibility for contract data integrity for all accounts nationally, including service delivery and billing information.
• Played a pivotal role in ensuring customer satisfaction and accurate billing by promptly identifying and resolving issues.