Dianna Smith
Clarendon Hills,IL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated Realtor seeking full time employment in Commercial Real Estate to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Chicago Public Schools CPS
Chicago, IL
01.2023 - Current
- Demonstrated flexibility in adapting to various grade levels, subjects, and school environments, showcasing adaptability and versatility.
- Engaged students in discussions to promote interest and drive learning.
- Managed classroom behavior and discipline according to the school's policies, fostering a respectful and orderly learning environment.
- Adapted teaching methods and materials to meet the diverse needs of students, including those with special needs or learning differences.
Freelancer
DELUXX THE BRAND LLC.
Chicago, IL
01.2019 - Current
- Successfully launched and managed a startup company, achieving substantial growth within just one year of establishment.
- Cultivated and maintained strong, enduring relationships with clients, resulting in a loyal customer base and repeat business.
- Strategically managed and curated a professional presence on social media platforms, effectively increasing brand visibility and attracting a larger clientele.
- Utilized social media as a dynamic tool to showcase products, services, and promotions, contributing to increased engagement and sales.
- Demonstrated strong financial acumen by budgeting and managing monthly expenses required to operate the business, ensuring optimal financial health.
Customer Service Agent
ENTERPRISE
Chicago, IL
07.2018 - 01.2019
- Maintained a customer-focused approach by making eye contact, greeting all customers, and expressing gratitude at the conclusion of transactions.
- Ensured organized parking lot layout for efficient access and traffic flow, contributing to a positive customer experience.
- Collaborated with the back-of-house team to manage vehicle inventory, improving operational efficiency.
- Provided excellent customer service by assisting customers from National/Alamo to their vehicles, addressing inquiries about vehicles, services, and pricing.
Sales Associate
HER IMPORTS
Chicago, IL
06.2017 - 09.2017
- Established and nurtured enduring relationships built on trust by fostering open and interactive communication with customers.
- Safeguarded customer confidentiality by collecting payments and managing sensitive financial and personal information with the utmost discretion.
- Demonstrated exceptional sales skills, consistently providing high-quality services to customers, resulting in heightened levels of customer satisfaction.
- Exceeded sales goals by effectively applying sales techniques and strategies, showcasing a strong commitment to achieving and surpassing targets.
Barista
STARBUCKS
Chicago, IL
09.2015 - 06.2017
- Demonstrated exceptional customer service by providing a warm and welcoming atmosphere, addressing customer inquiries, and ensuring a personalized experience.
- Expertly operated coffee brewing equipment, grinders, and espresso machines, consistently delivering consistent and delicious beverages.
- Adapted to fast-paced and high-pressure situations while maintaining a positive attitude and a focus on delivering excellent service.
- Promoted loyalty programs, seasonal promotions, and special offers to customers, contributing to increased sales and customer engagement.
- Efficiently processed customer orders, accurately handling transactions, and ensuring proper cash handling procedures.
Administrative Assistant
EVANS AND EVANS COUNSELING/CONSULTING
Chicago, IL
03.2016 - 12.2016
- Oversaw comprehensive customer processing procedures, coordinating scheduling of appointments and effectively managing customer and insurance payment processing.
- Utilized the Office Ally system to accurately record explanation of benefits (EOB) information, ensuring meticulous documentation.
- Managed the preparation, review, and submission of progress reports for the Department of Children and Family Services (DCFS), termination summaries, and collaborated with lawyers and caseworkers for timely and accurate filing.
- Facilitated clear and productive communication with insurance providers, efficiently obtaining insurance verifications and authorizations, and conveying outcomes to patients
Legal Intern
SKADDEN, ARPS, SLATE, MEAGHER & FLOM LLP
Chicago, IL
06.2013 - 08.2014
- Facilitated effective communication with partners, utilizing email, telephone, and in-person interactions to provide assistance and support on legal matters.
- Skillfully managed docket entries and processed notary applications for partners, associates, and legal assistants, ensuring accuracy and compliance with legal regulations.
- Demonstrated organizational prowess by updating and reorganizing firm personnel and notary application checklists, streamlining internal processes and enhancing efficiency.
Education
B.S., Management -
University of Illinois
12.2019
A.A. -
Harry S Truman College
07.2016
Certification
- Licensed IL Real Estate Broker - 2023
- Substitute Teacher License - 2023
Leadership And Honors
- America Needs You, 2015 - 2017, Selected from an applicant pool of over 90 first-generation college students in Illinois to serve in a 2-year career development and leadership training program
- The Urban Alliance, 2013 - 2014, Selected with a group of 50 applicants to get work experience and support to prepare for a life of self-sufficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When everyone says you can't, just do it!
Dianna Smith
Skills
- MLS
- Social Media Marketing
- IL Licensed Real Estate Broker
- Filing and Data Archiving
- Legal Administrative Support
- Operational Processes
- Customer Service
- Bookkeeping
- Start-Up Operations
- New Business Development
- Professional Networking
- Organization and Time Management
- Financial Management
- Business Marketing
- Email Campaigns
- Social Media Management
- Client Relations
- Networking Skills
- Quick Learner
- Self Motivation
Timeline
Substitute Teacher
Chicago Public Schools CPS
01.2023 - Current
Freelancer
DELUXX THE BRAND LLC.
01.2019 - Current
Customer Service Agent
ENTERPRISE
07.2018 - 01.2019
Sales Associate
HER IMPORTS
06.2017 - 09.2017
Administrative Assistant
EVANS AND EVANS COUNSELING/CONSULTING
03.2016 - 12.2016
Barista
STARBUCKS
09.2015 - 06.2017
Legal Intern
SKADDEN, ARPS, SLATE, MEAGHER & FLOM LLP
06.2013 - 08.2014
B.S., Management -
University of Illinois
A.A. -
Harry S Truman College