Dianna L Sanders

Strategic Learning Partner for Role Focused Enablement

• Utilizes a data-driven approach via Skills 360 insights and business metrics to co-create Enablement roadmap with aligned Field Leaders across CSG
• Partners with Global Enablement resources and course catalogs to recommend, create, deliver and measure the success of learning programs
• Advocate for the ‘Voice of the Field’ across global programs such as Global Required Learning
• Acts as Learning Consultant to leaders and partner teams on learning best practices

Supported an AMERS Professional Services SVP, Leadership Team, and Business Unit. Established and maintained an administrative system that guided day-to-day operations in their organization, increased leadership efficiency, ensured information arrived at the right point in their decision-making process, and that follow-up occured.

• Rhythm of Business: managing/facilitating customer events, MQR/QBR, offsite meetings, and strategic presentations; plan/develop/execute communications
• People & Process: managing headcount requests, recruiting coordination, organizational mapping, OrgVue tool management, Go-for-Growth, partnering in the rollout of business partners' programs/initiatives
• Strategic Alignment: operating model + organizational model alignment, managing team's Vision, Values, Measures, Methods, and Obstacles (V2MOM) for the $1B annual Professional Services Americas organization, measures tracking, reporting, and business partner initiative alignment

• Managed team of consultants across regional client engagements
• Responsible for coaching, career development, and capacity planning
• Developed and implemented role-specific best practices across multiple client accounts
• Responsible for supporting customers within Salesforce Marketing Cloud and larger Salesforce ecosystem

Great Insights Survey Scores

• 93% Engagement Index (Employee pride, motivation, and commitment.)
• 100% Great Leader
• 100% Great Manager

Served as the leader, manager, and primary point of customer interaction for all Salesforce Marketing Cloud deployment campaigns. Accountable for the accuracy, timeliness, and consistency of all campaigns executed on behalf of the customer.

• Supported customers in execution of their Marketing Cloud email campaigns
• Drove high customer satisfaction
• Documented customer specific processes
• Provided quality assurance review throughout campaign process
• Executed campaigns with 99.4%+ accuracy rate