Diann Ritchie
Executive Administrator
Hanover,Ma
Summary
Executive administrator motivated to maintain client satisfaction and contribute to company success History managing large amounts of inbound calls and sustaining satisfactory relationships with clients.
Overview
26
26
years of professional experience
Work History
Claims Representative
Blue Cross And Blue Shield
01.2024 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Customer and Dispatching Service Representative
All Cape Appliances
12.2017 - 08.2019
Customer Service Dispatcher
Orkin Pest Control
06.2023 - 08.2024
- Streamlined communication between field technicians and clients, ensuring timely resolution of issues.
- Served as a reliable point of contact for field technicians during emergencies or unexpected issues.
- Cultivated strong relationships with clients through proactive follow-ups and issue resolution efforts, increasing repeat business opportunities.
- Enhanced customer satisfaction by efficiently managing and prioritizing service calls.
Dispatcher
Republic Services
05.2011 - 09.2015
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service Dispatcher
Yale Appliance
03.2001 - 03.2010
- Enhanced customer satisfaction by efficiently managing and prioritizing service calls.
- Developed tailored solutions for clients'' unique needs, leading to high levels of customer satisfaction.
- Maintained open communication channels with management, providing regular updates on dispatcher performance and operational challenges.
- Maximized resource utilization by skillfully assigning tasks based on technician capabilities and availability.
Purchasing Agent
Yale Appliance
03.1999 - 03.2001
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained complete documentation and records of all purchasing activities.
Receptionist
Yale Appliance
03.1998 - 03.1999
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Diploma -
Sacred Heart
South Weymouth, MA05.1992
Skills
Excellent customer service skills
Multitasking
Logistics
Organizational skills
Document control
Timeline
Claims Representative
Blue Cross And Blue Shield
01.2024 - Current
Customer Service Dispatcher
Orkin Pest Control
06.2023 - 08.2024
Customer and Dispatching Service Representative
All Cape Appliances
12.2017 - 08.2019
Dispatcher
Republic Services
05.2011 - 09.2015
Customer Service Dispatcher
Yale Appliance
03.2001 - 03.2010
Purchasing Agent
Yale Appliance
03.1999 - 03.2001
Receptionist
Yale Appliance
03.1998 - 03.1999
Diploma -
Sacred Heart