Dianne Agaran
Kahului,HI
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
Safeway
Wailuku, HI
02.2001 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversee daily cash handling procedures, reconciling discrepancies as necessary.
- Handle complaints from customers by empathetically listening, recording details and offering solutions.
- Supervise a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handle scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Check sales and performance reports to support operational planning and strategic decision-making.
- Delegate work to staff, setting priorities and goals.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Bank Teller
First Hawaiian Bank
Kihei, HI
01.2009 - 01.2010
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Welcomed customers and offered pleasant service during entire transaction.
Education
GED -
Hui Malama Learning Center
Wailuku, HI06-2002
Skills
- Stock Management
- Business Development
- Loss Prevention
- Customer Relations
- Store Organization
- Team Building and Leadership
- Work Planning and Prioritization
- Attention to Detail
- Staff Management
- Cash Auditing
- Problem-Solving
- Customer Service and Engagement
- Mentoring and Coaching
- Strategic Merchandising
- Issue Resolution
Timeline
Bank Teller
First Hawaiian Bank
01.2009 - 01.2010
Assistant Store Manager
Safeway
02.2001 - Current
GED -
Hui Malama Learning Center