Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Certification
Licensure
Technical Skills
Soft Skills
Clinical Rotations Experience
Service & Advocacy
Awards & Recognitions
Timeline
Generic

DIANNE ASH

Hurricane,West Virginia

Summary

Certified Pharmacy Technician with 18+ years of diverse experience at a GS-8 level in inpatient, outpatient, community, and public health settings. Nationally recognized for leadership in immunization delivery, DEA-compliant controlled substance handling, pharmacy automation, and technician training. Demonstrated success supporting medication safety, formulary compliance, and regulatory audits across high-volume pharmacy environments. Committed to patient-centered care, interdisciplinary collaboration, and continuous service improvement in alignment with VA mission and values.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Pharmacy Intern, Lead Pharmacy Technician

CVS Pharmacy
12.2006 - 02.2025
  • Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
  • Contributed to pharmacy team cohesiveness by offering support and guidance to fellow interns, creating a positive work environment for all staff members.
  • Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.
  • Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.
  • Successfully completed required assessments and evaluations throughout the internship period, demonstrating growth in professional skills and knowledge related to the field of pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Used pharmacy software to enter prescription and insurance information.
  • Collaborated with pharmacists to review and clarify prescriptions, preventing potential medication errors or drug interactions.
  • Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves.
  • Assisted with immunization administration, promoting overall community health and increasing vaccination rates within the pharmacy''s clientele.
  • Contributed to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter.
  • Improved patient understanding by providing thorough medication counseling and answering questions in a clear manner.
  • Followed department policies, procedures and best practices for pharmacy operations.
  • Enhanced patient adherence to prescribed therapies by conducting follow-up calls and addressing any concerns or barriers they may have encountered.
  • Counseled patients on new medications and OTC products.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Ensured accuracy in prescription processing by double-checking all medications before dispensing to patients.
  • Monitored inventory levels and notified pharmacist of items requiring reorder.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Gained valuable experience in compounding medications for customized patient needs, following strict guidelines and safety measures.
  • Educated Type 2 diabetes patients on medication therapy, proper nutrition, and fitness.
  • Participated in quality assurance initiatives to maintain high standards of care within the pharmacy setting.
  • Improved pharmacy workflow efficiency with implementation of streamlined inventory management system.
  • Enhanced patient care by accurately filling over hundreds of prescriptions weekly.
  • Collaborated with healthcare professionals to develop integrated care strategies, enhancing patient health outcomes.
  • Facilitated health screenings and wellness events, contributing to early detection of health issues in community.
  • Implemented digital record-keeping system for prescription orders, improving data accuracy and accessibility.
  • Provided critical support in vaccine administration, significantly increasing community vaccination rates.
  • Increased patient understanding and compliance with medication regimens through detailed consultations and follow-ups.
  • Assisted in preparation and compounding of medications, ensuring precise formulation and dosage.
  • Conducted comprehensive drug utilization reviews, minimizing adverse drug interactions and promoting safe medication use.
  • Conducted regular inventory audits to identify and rectify discrepancies, maintaining accurate stock levels.
  • Supported pharmacy operations, maintaining strict adherence to regulatory standards and practices.
  • Provided empathetic patient support, addressing concerns and questions, leading to high satisfaction and trust in pharmacy services.
  • Streamlined patient check-out process, significantly reducing wait times and improving customer satisfaction.
  • Participated in continuous professional development sessions to stay abreast of latest pharmaceutical advancements and best practices.
  • Assisted in managing drug supply chain to ensure continuous availability of essential medications, reducing patient wait times.
  • Developed patient education materials on various health conditions and treatments, enhancing patient knowledge and engagement.
  • Supported implementation of medication disposal program, promoting environmental sustainability and community safety.
  • Conducted medication therapy management sessions, optimizing patient outcomes through personalized care plans.
  • Contributed to pharmacy's quality assurance efforts by participating in regular audits and compliance checks.
  • Led team initiative to educate community on medication safety, resulting in increased public awareness and engagement.
  • Assisted other pharmacy staff with drug inventory, purchasing and receiving.
  • Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
  • Managed drug and supply inventories.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Advised patients on medication side effects and contraindications and explained proper administration.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Educated patients on proper medication use.
  • Performed technical processes required to dispense medications to patients.
  • Hand counted controlled medications, measured liquids and reconstituted antibiotics.
  • Counseled patients regarding proper intake of medications.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
  • Reconstituted oral liquids.
  • Closely monitored department performance metrics.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
  • Supervised and coached team of pharmacy technicians and trainees.
  • Completed accurate cycle counts, inventory management and will-calls for customers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Patient Service Representative

Marshall University
10.2020 - 04.2022
  • · Administered COVID-19, influenza, and pneumonia vaccinations to vulnerable populations in long-term care and public health settings, ensuring strict adherence to CDC, DEA, and state immunization protocols for safe delivery and storage of vaccines.
  • · Provided critical patient triage and registration for large-scale vaccination and testing clinics, collecting accurate medical histories, consent documentation, and demographic data in compliance with public health standards and HIPAA regulations.
  • · Supported point-of-care testing for COVID-19 (PCR and rapid), accurately administering nasopharyngeal swabs, communicating preliminary results, and escalating concerns for immediate clinical review.
  • · Monitored individuals for adverse reactions following vaccination, ensuring rapid response to anaphylaxis or distress and documenting safety events in accordance with public health standards and immunization protocols.
  • · Delivered evidence-based patient education and counseling on vaccination schedules, eligibility criteria, potential side effects, and public health guidance to reduce misinformation and promote treatment adherence.
  • · Maintained controlled access to vaccines and testing supplies by overseeing cold chain management, tracking lot numbers, reporting inventory to the state immunization registry, and ensuring proper destruction of expired doses.
  • · Collaborated with pharmacists, public health officials, and other interdisciplinary healthcare teams to coordinate care delivery across multiple testing and immunization sites, upholding accountability, and patient trust.
  • Provided comprehensive patient counseling and answered questions regarding COVID-19 vaccination protocols and testing procedures.

Head Cashier, Lead Bookseller, Cafe Server

Barnes & Noble
07.2000 - 10.2010
  • Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
  • Conducted regular inventory audits to maintain accurate records of stock levels and identify potential issues early on.
  • Troubleshot technical issues related to point-of-sale systems or e-reader devices as needed, ensuring minimal disruptions in service for customers.
  • Assisted in the planning and execution of community outreach initiatives.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers and booksellers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Processed both cash and card purchases and returns.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Facilitated and logged store opening, closing, and shift changes.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
  • Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
  • Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Contributed to store promotions by informing customers of available discounts or special offers at checkout.
  • Maintained stock to meet expected customer demand.
  • Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
  • Conducted daily sales reports to track performance and identify areas for improvement.
  • Maintained up-to-date knowledge of store policies, promotions, and products to provide accurate information to customers.
  • Collaborated with team members to maintain clean and organized checkout area, promoting positive shopping environment.
  • Ensured compliance with financial and security policies, safeguarding store assets.
  • Implemented promotional strategies to increase sales, effectively communicating offers to customers.
  • Contributed to achieving store sales targets by suggesting additional purchases to customers, based on their needs and preferences.
  • Promoted culture of excellence and continuous improvement among cashier team.
  • Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
  • Streamlined checkout process, reducing average wait time for customers.
  • Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
  • Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
  • Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
  • Assisted in inventory management, ensuring product availability and accurate pricing for customers.
  • Coordinated with management team to develop and implement customer loyalty programs.
  • Developed quick-reference guide for cashiers, reducing errors and increasing transaction speed.
  • Contributed ideas in team meetings for enhancing customer experience and operational efficiency.
  • Engaged with customers to gather feedback, leading to improvements in service and product offerings.
  • Facilitated team-oriented atmosphere, encouraging open communication and mutual support among staff.
  • Oversaw implementation of new POS system, enhancing transaction efficiency.
  • Communicated with customers and team members to solve problems.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Monitored areas for security issues and safety hazards.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

Bachelor of Science - Biomedical Sciences

University of South Florida
Tampa, FL
12-2025

No Degree - Pharmaceutical Medicine

University of Charleston
Charleston, WV
08-2022

No Degree - Pharmaceutical Medicine

Marshall University
Huntington, WV

Associate of Arts - Biology

Saint Petersburg College
Clearwater, FL
05-2017

Skills

Technical Skills

  • Medication Preparation & Dispensing: Prescription order verification, filling, labeling, distribution, and automated prescription fulfillment
  • Sterile & Non-Sterile Compounding: USP , , compliance; hazardous and non-hazardous compounding; aseptic technique
  • Pharmaceutical Calculations & Dosage Form Preparation: Calculation accuracy, dosage form compounding, therapeutic drug monitoring
  • Controlled Substance Management: DEA compliance, narcotic inventory, Schedule II–V accountability
    Medication Therapy Management (MTM): Reconciliation, optimization, adherence support, drug utilization review (DUR)

Pharmacy Technology & Automation

  • Pharmacy Software Proficiency: Epic EHR, PioneerRx, RxConnect, QS/1, ScriptPro robotics, Parata PASS, Eyecon, Kirby Lester
  • Electronic Prescription Processing: Electronic prescription review, automated dispensing systems, POS systems
  • Data Entry & Recordkeeping: Prescription record reviews, medication histories, EMR documentation

Clinical & Patient Care

  • Patient Counseling & Education: Side effect and usage education, therapeutic guidance, advocacy
  • Immunization & Point-of-Care Testing: Vaccination administration (COVID, flu, others), POCT (flu/strep/COVID)
  • Pharmacology Knowledge: Drug safety, efficacy, interactions, anticoagulant and specialty medication dispensing
  • Pharmacotherapy & Pharmacokinetics: Application of drug therapy principles and clinical decision-making
  • Patient Assessment: Medication assessments, medical history review, blood pressure measurement

Regulatory & Quality Compliance

  • Regulatory Standards: HIPAA, OSHA, Joint Commission, FDA, ICH guidelines, human subject research ethics
  • Safety & Quality Assurance: Quality improvement processes, labeling accuracy, adverse reaction identification

Insurance & Billing

  • Claims Processing: Medicare, Medicaid, Tricare, third-party billing
  • Prior Authorizations & Plan Protocols: Complex insurance resolution, cost optimization

Inventory & Operations Management

  • Inventory Control: Drug ordering, storage, inventory accuracy, loss prevention controls
  • Operations Support: Workflow optimization, intern training/mentorship, staff collaboration

Soft Skills

  • Communication & Teamwork: Interprofessional collaboration, patient rapport, empathetic care
  • Leadership & Mentorship: Intern management, team training
  • Critical Thinking & Problem-Solving: Decision-making under pressure, adaptability, attention to detail
  • Continuous Development: Commitment to learning, improvement

ADDITIONAL INFORMATION

  • Citizenship: U.S. Citizen
  • Federal Employment Status: Not a Current Federal Employee
  • Veterans' Preference: No
  • Selective Service Registration: Not Applicable

Certification

PTCB Certified Pharmacy Technician

APhA Immunization Delivery

Sterile & Hazardous Compounding (USP //)

NASPA Point-of-Care Testing

Basic Life Support (BLS)

HIPAA & OSHA Compliance (2024)

CITI Human Subjects Research (2021)

Naloxone/OUD Rescue Trainer (SOAR WV)

Licensure

Registered Pharmacy Technician – Active in AZ, FL, IN, KY, MI, MO, NH, NC, VA, WI, WV

NPI Registered

NABP e-Profile ID Registered

Technical Skills

Pharmacy Software & Automation:

· Epic, PioneerRx, RxConnect, QS/1, ScriptPro robotics, Parata PASS, Eyecon, Kirby Lester.

Compounding & Aseptic Technique:

· Skilled in sterile/non-sterile compounding. Certified in USP , , standards.

Medication Management:

· Medication reconciliation, therapy optimization, adherence support.

Insurance & Billing:

· Complex insurance resolution, Medicare/Medicaid/Tricare billing, prior authorizations, plan protocols.

Inventory & Controlled Substances:

· Inventory management, DEA compliance, Schedule II-V accountability.

Immunization & Point-of-Care Testing:

· Administered hundreds of vaccines, conducted POCT for flu/strep/COVID.

Quality & Safety Compliance :

· HIPAA, OSHA, Joint Commission standards, quality improvement processes.

· Human Subjects Research Ethics and IRB Regulations

Communication & Customer Service:

· Patient-centered, team-based care

· Patient education, empathetic service

Soft Skills

· Patient advocacy

· Leadership

· Mentorship

· Adaptability and high-pressure performance

· Attention to detail.

· Problem-solving

Continuous development

Clinical Rotations Experience

Student Pharmacist

Griffith & Feil Drug — Kenova, WV

Preceptor: Heidi Griffith-Romero, PharmD

Fall 2023 | 80-Hour Rotation

· Provided personalized patient counseling and delivered medications safely and efficiently, ensuring comprehensive customer service.

· Managed medication therapy programs and packaging processes, including preparing long-acting injectables (e.g., Sublocade®, Brixadi®) for provider administration.

· Executed prescription-processing tasks: data entry, SIG code translation, product verification, medication counting, labeling, and coordinating prescription pickups.

· Resolved complex insurance claims and maintained compliance with HIPAA and pharmacy regulations; managed inventory and supported pharmacists with prescription transfers and provider orders.

· Supported pharmacists with prescription transfers and clarifying provider orders.

· Developed and presented an educational PowerPoint presentation on injectable therapies for substance use disorders, demonstrating teaching ability and subject expertise to pharmacy staff.

Student Pharmacist

Fruth Pharmacy — Hurricane, WV

Preceptor: Saundra Boyd, PharmD

Spring 2023 | 80-Hour Rotation

· Observed and participated in daily retail pharmacy operations in a community setting, gaining hands-on experience in prescription fulfillment, inventory procedures, and patient interaction under pharmacist supervision.

· Assisted with dispensing workflows, including data entry, prescription label printing, and organizing medications for final pharmacist verification to ensure accuracy and maintain workflow efficiency.

· Supported inventory management by restocking medications, monitoring supply levels, and checking expiration dates to ensure medication safety, availability, and proper turnover.

· Engaged in patient-facing activities by answering basic medication questions under pharmacist supervision and facilitating efficient prescription pick-up, while supporting counseling efforts and reinforcing patient trust and care continuity.

Student Pharmacist

Wal-Mart Pharmacy — Barboursville, WV

Preceptor: Richard Carney, PharmD

Fall 2021 | 40-Hour Rotation

· Gained hands-on experience in a high-volume retail pharmacy, supporting accurate prescription processing, customer service delivery, and third-party insurance billing workflows under pharmacist supervision.

· Assisted with prescription fulfillment by performing data entry, label generation, and workflow coordination to maintain accuracy and efficiency during peak dispensing hours.

· Resolved common third-party insurance rejections by communicating with providers and collaborating with pharmacists and prescribers—ensuring timely patient access to critical medications and minimizing care disruptions.

· Participated in inventory control by monitoring stock levels, restocking fast-moving medications, and organizing inventory storage areas to reduce wait times, prevent stockouts, and support uninterrupted pharmacy operations.

Student Pharmacist

Camden Clark Medical Center — Parkersburg, WV

Preceptors: Christopher Childress, PharmD, and Allen Sexton, PharmD

Summer 2021 | 80-Hour Rotation

· Acquired foundational clinical experience through rotations with Infectious Disease, Oncology, and Intensive Care Unit (ICU) pharmacists, observing evidence-based pharmacotherapy in acute care settings.

· Shadowed interdisciplinary providers including a pharmacy hospitalist, registered nurse, and pharmacy technician to gain insight into inpatient medication workflows and collaborative care practices.

· Participated in inpatient pharmacy functions such as medication distribution, IV preparation observation, and patient case reviews focused on antimicrobial stewardship and oncology regimens.

· Observed pharmacist-led rounds in the ICU and contributed to discussions regarding renal dosing, hemodynamic support medications, and medication reconciliation.

· Strengthened understanding of formulary compliance, hospital protocols, and the pharmacist's role in transitions of care.

Student Pharmacist

Coal Grove Pharmacy — Ironton, OH

Preceptor: Jason Plumber, PharmD

Spring 2021 | 40-Hour Rotation

· Gained experience in independent community pharmacy operations, supporting both technical and customer service functions in a personalized, patient-centered care environment.

· Processed prescriptions by performing accurate data entry, filling, and labeling; resolved third-party claim rejections and facilitated communication between prescribers and insurers to ensure uninterrupted patient access to medications.

· Assisted with inventory management, including medication ordering, restocking, and use of pharmacy automation systems such as Eyecon pill counters and Parata Max dispensing units to improve workflow efficiency and medication accuracy.

· Delivered individualized patient support by addressing basic medication and health product questions under pharmacist supervision, reinforcing medication safety and adherence through direct patient interaction.

Service & Advocacy

Phi Delta Chi Pharmacy Fraternity – National Leadership Roles

2022–2025 | Grand Council Committees

· Appointed to national Grand Council committees: Collegiate Affairs (2024), Organizational Affairs (2023), and Activities Planning (2025); contributed to strategic initiatives advancing student pharmacist development and national event planning.

· Collaborated with student delegates and national officers to strengthen member engagement, fraternity governance, and pharmacy advocacy efforts across collegiate chapters.

· Participated in national-level project coordination, policy review, and professional programming to enhance fraternity-led educational and service initiatives.

Phi Delta Chi – Chapter Executive Roles | University of Charleston School of Pharmacy

2022–2025 | Charleston, WV

· Served as Worthy Chief Counselor (President) in 2024, leading chapter operations, supervising executive officers, and acting as liaison to faculty and national leadership.

· Held the position of Worthy Vice Counselor (Vice President) in 2024; coordinated chapter committees, including Scholarship and Executive, and mentored new officers in leadership roles.

· Managed chapter communication and preserved organizational history as Worthy Prelate (Legacy & Communications Officer) from 2023–2024.

· Enforced procedural standards and maintained chapter security and ritual protocol as Worthy Inner Guard (Protocol & Security Officer) from 2022–2023.

Phi Delta Chi – Committee Member | Marshall University School of Pharmacy

2020–2022 | Huntington, WV

· Supported national service initiatives as a member of the St. Jude's Philanthropy Committee, assisting with fundraising and event coordination at the chapter level.

Student Executive Council Member

Marshall University SOP (2020–2021) | University of Charleston SOP (2023–2024)

· Represented student interests in academic and administrative matters; collaborated with faculty, staff, and peers to support educational initiatives and enhance student experiences in two pharmacy programs.

Class President

Marshall University SOP P1 Class (2020–2021) | University of Charleston SOP P1 and P2 Class (2022–2024)

· Led class initiatives, coordinated academic and service projects with faculty, and organized volunteer activities and outreach events, reinforcing civic responsibility and pharmacy leadership.

Legislative Liaison – Pharmacy Day at the West Virginia State Capitol

2022–2025 | Charleston, WV

· Served as a student pharmacist delegate and legislative liaison; advocated for pharmacy practice expansion, engaged directly with state legislators, and promoted patient-centered health policy reform.

I mmunization Volunteer – Remote Area Medical (RAM) Clinic

Nov 2023 | Charleston, WV

· Provided direct patient care during a free clinic by administering vaccinations and performing CLIA-waived point-of-care testing; collaborated with pharmacists and nurses to serve uninsured and underserved populations.

Out of the Darkness Campus Walk - American Foundation for Suicide Prevention

2023 - 2024 | Charleston, WV

· Contributed to mental health awareness and suicide prevention efforts through participation in the University of Charleston's annual Out of the Darkness Walk.

· Coordinated interactive educational booths in 2023 and 2024, providing public education on the connection between mental health, cardiac health, and mindfulness practices.

· Collaborated with licensed instructors to lead mindfulness demonstrations and distribute evidence-based educational materials focused on holistic wellness and suicide prevention.

Naloxone “Save-A-Life” Day – SOAR WV

2020–Ongoing | Charleston, WV

· Participated in public health opioid harm-reduction efforts; trained community members to recognize overdose symptoms and safely administer Naloxone, supporting expanded access to emergency treatment and overdose prevention.

Awards & Recognitions

Script Your Future Medication Adherence Challenge – National Award-Winning Campaigns

2023 - 2024 | University of Charleston School of Pharmacy

· Served as a key member of the University of Charleston's Script Your Future Committee for two consecutive years, contributing to planning and implementation of public health initiatives promoting medication adherence.

· Supported campaign development, outreach, and interprofessional collaboration that led to national recognition:

o 2023 Interprofessional Award Winner

o 2024 Media/Communications Award Winner

Commendation for Exemplary Professional Service

2021 | Marshall University School of Pharmacy

· Recognized by faculty and students for outstanding dedication, professionalism, and service during clinical training and community health events.

“Culture of C” Community Service Award

2021 | Marshall University School of Pharmacy

· Honored for exceptional commitment to community service and public health outreach.

“Caught Ya!” Character Recognition

2021 | Marshall University School of Pharmacy

· Awarded for exemplifying integrity, teamwork, and a positive attitude in academic and clinical settings).

Timeline

Patient Service Representative

Marshall University
10.2020 - 04.2022

Pharmacy Intern, Lead Pharmacy Technician

CVS Pharmacy
12.2006 - 02.2025

Head Cashier, Lead Bookseller, Cafe Server

Barnes & Noble
07.2000 - 10.2010

Bachelor of Science - Biomedical Sciences

University of South Florida

No Degree - Pharmaceutical Medicine

University of Charleston

No Degree - Pharmaceutical Medicine

Marshall University

Associate of Arts - Biology

Saint Petersburg College

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