Dianne Brown
Detroit,MI
Summary
Dynamic and compassionate Home Health Aide with a proven track record at Colleen Pellerio, skilled in patient care and documentation. Adept at implementing personalized care plans and fostering emotional support, enhancing client well-being. Recognized for training new aides and maintaining a safe environment, ensuring high-quality care and satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Health Aide
Colleen Pellerio
30295 Embassy St Franklin Michigan 48025
03.2024 - 02.2026
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications as prescribed, following strict health protocols.
- Maintained accurate records of client care and progress notes.
- Coordinated with family members to address client needs effectively.
- Implemented personalized care plans to improve quality of life for clients.
- Trained new aides on best practices and safety procedures in home care settings.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Manager
The Squeeze Station
6716 Michigan Ave Detroit 48210
05.2019 - 12.2025
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Developed staff training programs, enhancing team performance and service quality.
- Implemented inventory management system, streamlining stock control and reducing waste.
- Coordinated scheduling for team members, optimizing coverage during peak hours.
- Improved customer satisfaction through effective conflict resolution and service recovery strategies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Guest Services
Target
2310 Metro Pkwy Sterling Heights Mi 48310
02.2016 - 04.2018
- Assisted customers with inquiries and product selection, enhancing overall shopping experience.
- Handled transactions efficiently, ensuring accuracy in cash register operations.
- Maintained cleanliness and organization of sales floor, promoting a welcoming environment.
- Collaborated with team members to restock shelves, optimizing product availability.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
Customer Service Representative
Courtyard by Marriott
27027 Northwestern Hwy Southfield Mi 48033
01.2013 - 11.2017
- Assisted guests with inquiries and resolved issues to enhance overall satisfaction.
- Processed check-ins and check-outs efficiently using property management systems.
- Collaborated with housekeeping to ensure room readiness and cleanliness standards.
- Handled guest complaints and feedback, implementing solutions for improved service quality.
- Educated guests on hotel amenities, services, and local attractions to enrich their stay.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Northern High School
5161 Charles Street Detroit Mi 4821206-1992
Skills
Patient care
Meal preparation
Personal hygiene assistance
Feeding assistance
Bathing assistance
First aid and safety
Light housekeeping
Documentation
Care plan assessment
Certification
Certified Nurse Assistant
Patient care Tech
Community Health worker
Additional Information
Great Communication Skills
Timeline
Home Health Aide
Colleen Pellerio
03.2024 - 02.2026
Manager
The Squeeze Station
05.2019 - 12.2025
Guest Services
Target
02.2016 - 04.2018
Customer Service Representative
Courtyard by Marriott
01.2013 - 11.2017
High School Diploma -
Northern High School