Dianne Caballero
Jacksonville,Fl
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead medical assistant
Jacksonville Pediatrics Associates
05.2010 - 06.2017
- Check insurance availability , referrals , answer telephones, schedule patients, assist in minor surgeries, vitals, daily controls, ordering supplies, immunizations vaccines, sample inventory
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
Administrator
Impact Business Marketing, IBM
11.2008 - 04.2010
- Assisting/ Personal Assisting
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
Portrait Consultant, Front Desk
Bryn- Alan Photography
06.2008 - 10.2008
- Customer Services, Nightly counting/Balancing daily transactions, Answer telephones, Assisting customer with Portrait orders
- Monitored office supplies by checking inventory and placing orders.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Transcribed phone messages and relayed to appropriate personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Cashier
Rowe’s Supermarket
01.2008 - 06.2008
- Customer Service, Answer telephones, Cashier, Customer Service, Stocker, Nightly counting/ balancing daily transactions
Education
Master of Science - Doctor of Medicine
Universidad Autonoma De Costa Rica
07.2024
Medical Assisting
Keiser University
01.2023 - 01.2023
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Englewood High School
2008
Skills
- Computer-
- Excel, Word Processing, Power Point
- Data entry
- Vitals
- CPR certified
- EMR trained “Allscript”
- Medical Records Management
- Patient Intakes
- EMR Systems
- Patient Health Information Access
- Insurance Verification
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Medical Assisting
Keiser University
01.2023 - 01.2023
Lead medical assistant
Jacksonville Pediatrics Associates
05.2010 - 06.2017
Administrator
Impact Business Marketing, IBM
11.2008 - 04.2010
Portrait Consultant, Front Desk
Bryn- Alan Photography
06.2008 - 10.2008
Cashier
Rowe’s Supermarket
01.2008 - 06.2008
Master of Science - Doctor of Medicine
Universidad Autonoma De Costa Rica
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Englewood High School