Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edward Leonardo

Center Moriches,NY

Summary

Plenty of experience as a manager at the Bayshore Laundromat and at Union Blvd Deli. I am committed to keeping a positive work environment and keeping a positive relationship with the customers. I have a solid background in managing high call volumes and providing exceptional customer service. Adept at resolving issues promptly and maintaining accurate records, contributing to operational efficiency. Demonstrated proficiency in effective communication and multitasking to ensure smooth workflow and customer satisfaction, also helps me tremendously that I can speak both Spanish & English. I possess knowledge on basic money handling, processing transactions, and other things regarding banking services. Plentiful experience in safe food handling and inventory management.

Overview

5
5
years of professional experience

Work History

General Manager

Bayshore Laundromat
07.2023 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction..
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed financial exchanges and transactions.
  • Handled diverse client interactions with professionalism.

Assistant Manager/Cashier

Union Blvd Deli
07.2020 - Current

•Promoted to Assistant Manager in July 2023


•Oversaw daily tasks and ensured smooth functioning at Union Blvd Deli.

•Supervised inventory control

.

•Handled issuance of checks for organizational expenses.


•Maintained a balanced cash drawer.


•Managed numerous phone orders.

Counter Person/Driver

Amore Pizzeria And Ristorante
07.2023 - 03.2025
  • Counter person/Delivery Driver at Amore Pizzeria
  • Fostered positive relationships with regular clientele by remembering their preferences along with their names.
  • Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
  • Performed daily opening/closing procedures diligently so as not to miss any important steps.
  • Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
  • Executed efficient order-taking processes via telephone communication.

Education

Highschool -

Center Moriches Highschool
Center Moriches, NY
06.2023

Skills

  • Customer service
  • Conflict resolution
  • Effective communication
  • Telephone communication
  • Relationship building
  • Excellent work ethic
  • Accuracy and efficiency
  • Customer focused
  • Financial management
  • Client relationship management
  • Decision making

Languages

Spanish
Native or Bilingual

Timeline

General Manager

Bayshore Laundromat
07.2023 - Current

Counter Person/Driver

Amore Pizzeria And Ristorante
07.2023 - 03.2025

Assistant Manager/Cashier

Union Blvd Deli
07.2020 - Current

Highschool -

Center Moriches Highschool