Dianne Cruz
The Bronx,NY
Summary
Seasoned Customer service professional with over 5 years of experience. Seeking a customer service position that will allow further career growth within the company.
Overview
14
14
years of professional experience
Work History
Service Crew Member
Trader Joes Harlem
New York, NY
07.2024 - Current
- Greeted customers and provided excellent customer service.
- Followed all safety guidelines when handling food and beverage items.
- Maintained a clean work area throughout the shift.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
- Assisted in stocking shelves with merchandise or supplies.
- Provided support to other staff members during busy hours when needed.
- Responded promptly to customer inquiries or complaints in a courteous manner.
- Monitored expiration dates on food products stored in refrigerators or freezers.
- Participated in team meetings to discuss operational issues or strategies for improvement.
- Restocked supplies, removed trash and cleaned areas.
- Prioritized and completed tasks throughout every shift to support store operations.
- Cross-trained new employees by explaining rules, procedures, and job responsibilities.
- Assisted professionals with store opening and closing procedures.
Medical Receptionist
Central Park South Obgyn
New York, NY
10.2018 - 09.2022
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Adhered to strict HIPAA guidelines at all times according to company policy.
Lead Receptionist
Ouidad Salon
New York, NY
10.2017 - 12.2018
- Collaborated with maintenance and housekeeping to make sure the salon was clean and running smoothly
- Entered details such as payments, account information and call logs into the computer system.
- Copied, logged and scanned supporting documentation
- Improved customer service ratings through great personal interactions
- Open the salon and ensure all tasks are completed before opening the salon
- Proficient in envision software
- Elevated the front desk by coming up with ideas to improve the salon
- Called and confirmed appointments
- Called and confirmed
- Always handle all situations with a calm temperament and made sure all clients were satisfied
Concierge/Receptionist
Brookdale Senior Living
New York, NY
12.2015 - 12.2017
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Scheduled Fed Ex Pickups For Residents And Management
- Developed reputation as an efficient service provider with high levels of accuracy.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Directed calls to appropriate individuals and departments.
- Monitored Security Cameras to ensure the safety of the staff and residents
- Monitored SARA System to ensure the safety of the residents
- If pendant was pressed, I called EMS for the resident and wrote an incident report to inform the rest of the concierge and management
- Set up living room and community room for events such as movies, Grammy parties, Oscar parties, etc for our residents.
- Logged in packages and delivered them to the residents
Customer service associate
Uniqlo
New york, Ny
11.2014 - 12.2015
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained cleanliness and presentation of stock room and production floor.
- Helped drive sales goals and achieve monthly quotas.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Folded and arranged garments in attractive displays.
- Recommended alternative items if product was out of stock.
Retail associate
Forever 21
New york, Ny
04.2011 - 09.2012
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Recommended alternative items if product was out of stock.
- Maintained store clean and near
Education
Business Management
Berkley College
New York, NYSkills
- Bilingual English Spanish
- Exceptional communication skills
- Strong client relations
- MS Windows proficient
- Quick learner
- Creative problem solver
Timeline
Service Crew Member
Trader Joes Harlem
07.2024 - Current
Medical Receptionist
Central Park South Obgyn
10.2018 - 09.2022
Lead Receptionist
Ouidad Salon
10.2017 - 12.2018
Concierge/Receptionist
Brookdale Senior Living
12.2015 - 12.2017
Customer service associate
Uniqlo
11.2014 - 12.2015
Retail associate
Forever 21
04.2011 - 09.2012
Business Management
Berkley College