Dianne Cuco
Boynton Beach
Summary
Achieved high levels of customer satisfaction through proactive service and administrative support. Streamlined calendar management and patient scheduling processes, ensuring timely access to medical records while maintaining HIPAA compliance. Committed to continuous improvement and delivering outstanding results in all professional pursuits.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Doctors Technician/ Sales
Stanton Optical
Boynton Beach, FL
05.2023 - Current
- Operated optical equipment to conduct precise measurements and adjustments for eyewear fittings.
- Assisted in maintaining inventory accuracy through regular audits and stock replenishment.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new technicians on equipment usage and safety protocols to ensure compliance.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Performed autorefractor, tonometer, retinal imaging, keratograph, visual field, and optical coherence tomography on patients. Explained functions and significance of each machine to enhance patient understanding.
- Certified in Dry eye evaluation and Miboflo treatments.
- Documented patient notes within profiles to ensure accurate medical records.
- Delivered exceptional customer service to enhance patient satisfaction.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Assisted in contacting specialists to facilitate patient care. Delivered medical records to healthcare providers for patient treatment. Supported communication between patients and medical professionals.
- Facilitated patient appointment scheduling and reminder calls to enhance attendance rates.
- Facilitated patient communication via phone to address and resolve concerns.
Customer Service/Collections Representative
Baptist Health South Florida South Florida
Boynton Beach, FL
06.2021 - 05.2023
- Followed HIPPA regulations
- Read and understood EODs
- Made Appropriate account corrections to resolve the patients problem
- Spoke to patients in-person/over the phone regarding billing issues
- Input notes on patients account as to what their issue was and how it was resolved.
- Navigated multiple computer systems, applications and search tools to find information.
- Emailed coworkers and/ supervisor about work related issues
- Obtained and explained relevant information about the patients account
- Established relationships with customers to encourage payment of delinquent accounts.
Receptionist Manager
Wellness Nails And Spa
Boynton Beach, FL
07.2019 - 06.2021
- Acted as first point of contact and set appointments for prospective clients.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized and updated databases, records and other information resources.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Veterinary Assistant
Boynton Lakes Pet Hospital
10.2020 - 03.2021
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Answered owner animal health questions.
- Processed new patients and updated client records with key information.
- Provided pet owners with excellent customer service and compassionate care for animals.
- Scheduled appointments.
- Made phone calls to inform owners about their pets.
- Provided customer support to clients, answering questions and addressing concerns.
Education
High School Diploma -
Park Vista Community High School
Lake Worth, FL05.2020
Skills
- Payment Processing
- Data Entry and Database Software
- Multitasking and Prioritization
- Reliable and Punctual
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Billing and Invoicing
- Relationship Building
- Outbound calling
- Microsoft Office
- Patient Care
- Bilingual
- Customer service
- Multitasking and organization
- Written/Verbal communication
- Confidentiality and HIPAA compliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Certification
Dry eye evaluation and Miboflo
Timeline
Doctors Technician/ Sales
Stanton Optical
05.2023 - Current
Customer Service/Collections Representative
Baptist Health South Florida South Florida
06.2021 - 05.2023
Veterinary Assistant
Boynton Lakes Pet Hospital
10.2020 - 03.2021
Receptionist Manager
Wellness Nails And Spa
07.2019 - 06.2021
High School Diploma -
Park Vista Community High School