Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dianne Daniel

Little River,SC

Summary

Dynamic and compassionate professional with a rich background in sales at Bealls and nursing at Brunswick Hospital and Durham Women's Clinic. Excelled in relationship building and problem-solving, enhancing patient satisfaction and team productivity. Skilled in cash register operation and exceptional customer service, consistently meeting targets and improving care outcomes. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

46
46
years of professional experience

Work History

Sales Associate

Bealls
10.2023 - Current
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed returns, exchanges and refunds in accordance with store policy.

Nurse

Brunswick Hospital
09.1998 - 06.2004
  • Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
  • Educated family members and caregivers on patient care instructions.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Managed patients recovering from medical or surgical procedures.
  • Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.

Receptionist

Brunswick Community College
09.1997 - 10.1998
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Organized, maintained and updated information in computer databases.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Maintained confidentiality of information regarding clients and company.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Assisted with planning office events and meetings for smooth execution.

Nurse

Durham Women's Clinic
10.1978 - 04.1990
  • Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
  • Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
  • Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
  • Reduced medication errors through thorough double-checking of prescriptions and dosages.
  • Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Education

Education

Pembroke State Universtiy
Pembroke, NC

LPN - Nursing

Watts School of Practical Nursing
Durham, NC
06-1974

High School Diploma -

Orange High School
Hillsborough
06-1970

Skills

  • Teamwork and Collaboration
  • Problem-solving skills
  • Listening Skills
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship Building
  • Outgoing Personality
  • Cash Register Operation
  • Time Management

Timeline

Sales Associate

Bealls
10.2023 - Current

Nurse

Brunswick Hospital
09.1998 - 06.2004

Receptionist

Brunswick Community College
09.1997 - 10.1998

Nurse

Durham Women's Clinic
10.1978 - 04.1990

Education

Pembroke State Universtiy

LPN - Nursing

Watts School of Practical Nursing

High School Diploma -

Orange High School

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